Taylor Print & Visual Impressions Inc.
AccountManager
“Account Manager at Taylor Print & Visual Impressions Inc.. Skills: Account Management, Customer Service, relationship building, problem solving, communication. Coordinate internal activities related to the development, growth and retention of key accounts.. Develop and maintain relationships with senior decision makers within these accounts.”
What You'll Achieve.
meet sales performance and financial targets
Industry & Context.
Problem solve by using root cause analysis and 5 Whys technique; Outstanding problem-solving
candidates must be authorized to work in the United States without the need for employer sponsorship.
What They're Looking For.
Must Have
2+ years of professional experience, preferably in Customer Service or Account Management, Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer’s vision on how our service could be utilized to solve their problems., Relies on experience, judgment, and an understanding of the customer’s industry to plan and accomplish goals., Ability to understand key prospect business issues and position products and services accordingly., Superb written and oral communication skills along with public presentation skills., Ability to establish and maintain long term relationships with key decision makers., Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, Root Cause Analysis tools., Ability to manage multiple tasks and excellent project management skills., Outstanding problem-solving and exceptional organizational skills., one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling, or project management.
Nice to Have
Bachelor's degree plus 3 years of related/relevant professional experience, Proficient in Excel, Word, Query Access/Use/Modifyuild in database systems, Meeting Coordination, QBR Development, and working knowledge of e-commerce systems, working knowledge of ERP, Inventory Management Processes, QMS Process Creation and Maintenance, Root Cause Analysis Tools
What You'll Do.
Coordinate internal activities related to the development
growth and retention of key accounts.
Develop and maintain relationships with senior decision makers within these accounts.
Functions as the lead point of contact for the Customer and is an extension of the customer’s business for Taylor.
Acts as a liaison between the Customer
cross functional internal teams
to insure timely and successful delivery of our products
services and solutions according to the customer’s needs.
Establish productive and professional relationships with key customer personnel including those at the Executive level.
Responsible for customer communications
and compliance on contract deliverables.
Problem solve by using root cause analysis and 5 Whys technique
to develop a course of action
implement a plan of action and to measure the effectiveness of solutions with minimal direction.
Actively participate in continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System.
Perform data analytics to draw conclusions and make recommendations for improved service
process changes and/or financial improvements.
Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.
Coordinate customer business reviews including preparation of professional customer presentations
gathering of performance metric data and participating in customer meetings.
Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets
sales Collaborate with Sales to jointly meet requirements.
How You'll Work.
Team & Collaboration
Acts as a liaison between the Customer, cross functional internal teams, and vendors; Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.; Collaborate with Sales to jointly meet requirements.
Communication Scope
Superb written and oral communication skills; public presentation skills
Process & Methodology
Ability to manage multiple tasks, excellent project management skills
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