AccountManager

**JOB DESCRIPTION** **Compensation** _$55,700 - $104,600_ **Purpose** This role supports Corporate Multi-Unit (CMU) business by managing the customer relationship locally, with the expectation of enhancing the customer experience. This position is responsible for building relationships with new and existing accounts. The focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution. **Responsibilities** * Manages assigned customers/concepts and handles last mile activities to ensure customer receives product timely and accurately. * Monitors proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and minimum movement requirements. Works with customers to clear slow moving or dead inventory * Works with Merchandising department to communicate upcoming promotional inventory, new listings, increased/decreased inventory pulls and plans for slow moving/ dead inventory. * Communicates with customers to advise of bid changes and pricing inaccuracies. * Works in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns. * Identifies operational inefficiencies by balancing work week, limiting same day/off day deliveries, assessing back orders, reducing deliveries, and increasing order size. * Liaises with Connect and communicates with customer regarding items such as prod credit, special orders, etc. * Utilizes Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate. * Skillfully navigates challenging conversations with internal and external stakeholders. Responsible for appropriate escalation as needed. * Utilizes CRM tool (Sysco 360) as communication and measurement tool. * Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requireme