Synchrony Group
medical communications
AccountManager
“Account Manager at Synchrony Group. Skills: account management, client management, client development, client retention, revenue growth, strategic planning, program execution, medical communications. helping and managing specific Account Services activities for assigned clients. developing and executing strategies to grow revenue that meets and exceeds assigned objectives”
What You'll Achieve.
grow revenue that meets and exceeds assigned objectives; client satisfaction; high-quality project execution according to project timelines and budgets
Industry & Context.
analytical thinking; Able to identify key creatively and strategically overcome challenges or obstacles
Ability to attend and conduct client meetings and presentations, Significant communication with clients and internal teams, including many presentations, Ability to travel as client needs require, Ability to commit to extra and/or nontraditional hours as client needs require, Synchrony is not able to provide visa sponsorship for this role
What They're Looking For.
Must Have
Bachelor's degree required, Minimum of 2-3 years’ experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management, Specific industry and/or therapeutic expertise is required, understanding of digital strategy and tactics, specifically in pharmaceutical marketing
Nice to Have
History of successful management of more than 1 million dollars of fee/year (preferred), Experience in both professional and consumer tactics preferred, Experience leading the following activities: advertising initiatives- print or digital, websites, emails, banner ads, video production, media placement, brand planning, sales rep materials, branding, creative campaign development, promotional medical/marketing initiatives
What You'll Do.
helping and managing specific Account Services activities for assigned clients
developing and executing strategies to grow revenue that meets and exceeds assigned objectives
providing guidance to the internal team members through detailed and compelling project briefs
leading internal cross-functional core teams
vendors and clients on the brand strategy
and design of innovative advertising
and digital initiatives
understanding client challenges and leads internal and external core teams to conceptualize
and deliver novel solutions for clients’ needs
assigned client development
and execution of assigned Accounts Services activities
Monitor and manage assigned activities to ensure timely delivery of products and services
Ensure team compliance with client contracts
Oversee assigned program financial management and reporting
Work with other team members to ensure that Synchrony is meeting its goals
Support the development
and selling of high-quality deliverables
Accurately assess and relay client requests
and concerns to the internal team
Ensure alignment of brand strategy to tactical execution
Attend client meetings
and communicate key learnings to team and client
Explain client brand objectives and strategies to the internal team
Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field
How You'll Work.
Team & Collaboration
Lead cross-functional teams in support of client needs for all Synchrony clients; Foster and develop collaboration between internal teams and external vendors and partners to ensure innovative and collaborative solutions to client needs; Facilitate communication between team members and clients to maintain relationships and effective account management; Resolve conflict and celebrate set clear team priorities and help define success in terms of the whole team; Explain client brand objectives and strategies to the internal team, partners, and vendors
Communication Scope
Excellent communicator both verbally and in writing; presentation and persuasion skills; Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and confidently expresses both data/facts, plus more controversial commands attention and can manage group dynamics
Process & Methodology
project management, planning, prioritization, execution skills, project timelines, project budgets
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