Sodexo
Hospitality
AccountManager
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“Account Manager at Sodexo. Skills: Account Management, Hospitality Management, Client Relationships, Team Leadership. Manage day-to-day operations. Oversee Sydney operations”
What You'll Achieve.
Deliver exceptional service; Drive engagement initiatives; Maintain client relationships; Deliver against objectives
Industry & Context.
Continuous improvement; Innovation
Full unrestricted working rights
What They're Looking For.
Must Have
Previous Account Management experience, Previous Hospitality Management experience, Previous Venue Management experience, Demonstrated experience leading teams, Experience managing client relationships, Experience managing stakeholder engagement, Ability to manage budgets, Ability to manage commercial performance, Ability to manage operational reporting, Experience coordinating events, Experience coordinating hospitality activations, Experience coordinating customer engagement, Excellent organisational skills, Excellent administrative skills, Excellent project management skills, Understanding of workplace health, Understanding of safety requirements, Exceptional communication skills, Exceptional presentation skills, Hands-on leadership style, Ability to manage multiple priorities, Full unrestricted working rights
Nice to Have
Developing hospitality teams, Developing service-based teams
What You'll Do.
Manage day-to-day operations
Oversee Sydney operations
Oversee Melbourne operations
Lead hospitality professionals
Coach hospitality professionals
Develop hospitality professionals
Manage team performance
Manage team engagement
Manage workforce planning
Act as primary contact
Maintain working relationships
Lead account administration
Lead compliance requirements
Monitor commercial performance
Monitor operational KPIs
Coordinate marketing initiatives
Deliver marketing initiatives
Coordinate client events
Oversee client events
Coordinate hospitality functions
Work collaboratively with teams
Ensure exceptional service delivery
Support front-of-house operations
Engage directly with customers
Identify opportunities for improvement
Identify opportunities for innovation
Identify opportunities for enhanced customer experience
How You'll Work.
Team & Collaboration
Onsite hospitality teams
Communication Scope
Presentation skills
Process & Methodology
Project management
Full Job Description
Why Join Sodexo? At Sodexo, you’ll be part of a team that keeps operations running smoothly and helps communities thrive every day. From corporate workplaces to remote and mine-site operations, your work will have real, visible impact where it matters most. We offer meaningful careers and opportunities to grow, in a culture where safety, inclusion, wellbeing and purpose shape how we work, so you can truly belong, act to make an impact, and thrive. What's the Role An exciting opportunity has become available for an experienced Account Manager to join our premium corporate hospitality team. Based onsite in Sydney CBD, this role will oversee operations across both our Sydney and Melbourne locations. As the key client contact, you will be responsible for managing all aspects of the account including administration, commercial performance, safety, marketing initiatives, events coordination, stakeholder engagement, reporting, and team leadership. Leading a team of approximately 12 hospitality professionals across both locations, you will drive a high-performing culture focused on exceptional service delivery and customer experience. You will play a pivotal role in ensuring exceptional service delivery, driving engagement initiatives such as themed events and Happy Hours, and maintaining strong client relationships while delivering against operational and financial objectives. Key Responsibilities * Manage and oversee the day-to-day operation of both the Sydney and Melbourne accounts. * Lead, coach, and develop a team of approximately 12 hospitality professionals across multiple locations. * Manage team performance, training, engagement, and workforce planning. * Act as the primary point of contact for client stakeholders and maintain strong working relationships. * Lead all account administration, reporting, compliance requirements, safety and culinary team. * Monitor commercial performance, budgets, and operational KPIs. * Coordinate and deliver marketing initiatives inc
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