SmithRx
Health-Tech
AccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager at SmithRx. Skills: Account management, Relationship management, Customer satisfaction, Problem solving. Complete reporting and data requirements. Be accountable for customer satisfaction and retention”
What You'll Achieve.
Ensuring the complete post-sale success and satisfaction of SmithRx customers; Achieving stated business goals; Mitigation plan is in place
Industry & Context.
Tenaciously pursue solutions; Advocate for our clients; Drive resolution for escalated client issues; Solve difficult problems
What They're Looking For.
Must Have
3-5 years of direct account management or relationship management experience, Bachelor's degree or equivalent experience
Nice to Have
working knowledge of commercial health insurance and pharmacy benefits
What You'll Do.
Complete reporting and data requirements
Be accountable for customer satisfaction and retention
Build trusting relationships with client operational leadership
Maintain a comprehensive understanding of business challenges
Apply cross-functional project management
Support research and data activities
Identify product gaps
Prioritize issues and assess escalations
How You'll Work.
Team & Collaboration
Collaborate across product and operational lines; Coordinate internal and external teams; Work as part of an extended, cross-functional team
Communication Scope
Executive-level communication; Interpersonal skills; Honest dialogue; Consultative communication; Tactful communication
Process & Methodology
Cross-functional project management
Full Job Description
Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients. A
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