Seccl
fintech
Accountmanager
“Account manager at Seccl. Skills: Account Management, Relationship Management, Commercial Acumen. Owning and managing a portfolio of complex customer accounts. building trusted relationships with senior stakeholders across commercial, operational and leadership teams”
What You'll Achieve.
deliver a market-leading customer experience; helping firms achieve their growth ambitions through Seccl; strengthening long-term partnerships; driving adoption of new features; helping shape the future experience we provide to firms across the market
Industry & Context.
using judgement to create structure, make progress and bring others with you; handling complex queries and sensitive situations
Option to work abroad for up to six weeks a year
What They're Looking For.
Must Have
proven experience managing complex B2B customer relationships, comfortable building trust with and influencing senior stakeholders and acting as a strategic partner, commercial awareness and experience identifying growth opportunities within customer accounts, comfortable working with ambiguity, using judgement to create structure, make progress and bring others with you, comfortable using data and insights to inform account planning and decision making, proactive about your own development and progression, motivated by ownership rather than waiting for direction, confident handling complex queries and sensitive situations with professionalism and empathy, understanding of the regulatory environment, including Consumer Duty and its impact on customers, can explain technical concepts, including APIs and integrations, in a clear and practical way
Nice to Have
ideally within advice, platform, fintech or financial services technology
What You'll Do.
Owning and managing a portfolio of complex customer accounts
building trusted relationships with senior stakeholders across commercial
operational and leadership teams
Developing strategic account plans that align customer growth objectives
operational priorities and our commercial goals
Driving adoption of new platform features and capabilities
Running regular business and governance reviews with confidence
using insight and performance data to drive clear actions and decisions
Tracking and identifying risks and growth opportunities including renewals
cross sell and upsell opportunities
balancing customer needs
commercial priorities and long-term partnership goals
Supporting customers through incidents
escalations and ambiguous situations with calm
clear and commercially aware communication
Acting as the voice of the customer by sharing feedback
identifying opportunities and helping shape future improvements
How You'll Work.
Team & Collaboration
work closely with teams across Customer support, Launch, Product and Commercial; Collaborating cross-functionally with Product, Launch, Customer Support and wider Commercial teams to deliver a seamless customer experience
Communication Scope
calm, clear and commercially aware communication
Applying for this Account manager role?
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