ReWorks Solutions
Hospital & Health Care
AccountManager
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“Account Manager at ReWorks Solutions. Skills: Client Relationship Management, Contractor Support, Operational Excellence. Lead client communication. Conduct regular check-ins”
What You'll Achieve.
Clients are satisfied, informed, and confident; Contractors feel supported, guided, and clear; Issues are resolved quickly; Accounts run smoothly; High retention of clients; High retention of contractors
Industry & Context.
Proactive problem-solver; Solutions-focused problem solving
Ability to work US-aligned hours when required
What They're Looking For.
Must Have
2–4+ years in Account Management, Customer Success, Operations, or Client Services, Experience with international clients (US preferred), administrative and organisational skills, Ability to create SOPs, workflows, and training materials, CRM experience (Zoho preferred), Excellent English communication skills, Ability to work US-aligned hours when required
Nice to Have
Experience managing remote teams or contractors is advantageous
What You'll Do.
Lead client communication
Conduct regular check-ins
Understand client needs
Build strong relationships with contractors
Provide guidance to contractors
Address performance concerns
Ensure contractors feel supported
Maintain structured workflows
Ensure smooth onboarding
Record updates in Zoho CRM
Collaborate with internal teams
Proactively identify challenges
Facilitate constructive conversations
Escalate complex matters
Track and report performance
Provide structured updates
How You'll Work.
Team & Collaboration
Collaborate with Recruitment; Collaborate with Sales; Collaborate with Operations; Collaborate with Finance; Collaborates well across departments
Communication Scope
Professionalism; Clarity; Consistency; Clear, concise, and confident in written and verbal communication
Full Job Description
### Account Manager **Location:** South Africa, Remote **Employment Type:** Full-Time (US Hours 9am-5pm EST) **Salary:** South African Rand (ZAR) **Role Purpose** The Account Manager is responsible for managing the full relationship between US-based clients and the South African team members placed within their organisations. The AM ensures smooth service delivery, proactive communication, and strong operational support that enables both the client and the contractor to succeed. This role requires someone who is proactive, highly organised, able to multitask, and naturally strong at building relationships. **Key Responsibilities** **Client Relationship Management** * Lead client communication with professionalism, clarity, and consistency. * Conduct regular check-ins, performance reviews, and service delivery updates. * Understand client needs deeply and translate them into clear operational actions. * Manage expectations around performance, hours, deliverables, and communication. **Contractor Support & Performance** * Build strong, trusting relationships with contractors. * Provide guidance, clarity, and support on expectations, workflows, and KPIs. * Address performance concerns early with structured feedback. * Ensure contractors feel supported, valued, and aligned with client needs. * Operational Excellence * Maintain structured workflows, SOPs, and documentation for each account. * Ensure smooth onboarding of new contractors, including access, documentation, and expectations. * Keep all updates and actions accurately recorded in Zoho CRM. * Collaborate with Recruitment, Sales, Operations, and Finance to ensure seamless delivery. **Issue Resolution** * Service delivery management — Proactively identify and address any challenges affecting the client–contractor relationship. * Solutions-focused problem solving — Resolve concerns with professionalism, clarity, and urgency. * Facilitate constructive conversations when expectations need alignment. * Ensure all issue
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