AccountManager

Heard of us? We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. We are seeking an enthusiastic and detail-oriented Account Manager to join our team in Crewe, United Kingdom. As an Account Manager at our organization, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention. * Oversee customer growth, training, and development of best practices to drive business value and return on investment * Analise and explore data from various CRM systems to understand the drivers behind customer account closures * Serve as the primary point of contact for assigned accounts, providing excellent customer service and support * Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels * Identify and mitigate churn risks through proactive outreach campaigns * Recognize and capitalize on upsell opportunities when applicable * Collaborate with internal teams to ensure customer needs are met efficiently What do we expect of you? * Proactive team pla