Prezzee
digital gifting
AccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager at Prezzee. Skills: Account Management, B2B Sales, Customer Relationship Management. Build, manage and grow portfolio of B2B customer accounts.. Convert Tier 1 inbound leads into active customers.”
What You'll Achieve.
driving revenue growth; maximising customer value; converting Tier 1 inbound leads into long-term managed relationships; increase retention; maximise revenue outcomes; customer growth plans; support commercial outcomes
Industry & Context.
solutions-focused mindset
What They're Looking For.
Must Have
Proven experience in account management, sales, customer success or business development, ideally within B2B, digital gifting, loyalty, rewards, payments or technology., relationship management skills with the ability to build trust and grow long-term customer partnerships., Experience converting inbound leads into active customers or managed accounts., A commercially minded approach with financial acumen and confidence working to sales, margin and KPI targets., Proven ability to identify upsell, cross-sell and customer growth opportunities., Excellent communication, presentation and stakeholder management skills., organisational skills with the ability to manage multiple accounts, priorities and deadlines in a fast-paced environment., Confidence delivering product demonstrations, onboarding support and customer education., A proactive, solutions-focused mindset with the ability to anticipate customer needs and recommend the right commercial solutions., CRM discipline, forecasting capability and attention to detail., A collaborative approach, with the ability to work cross-functionally across sales, customer care, product, tech and delivery teams., A genuine passion for customer experience, commercial growth and helping customers get maximum value from the Prezzee platform.
What You'll Do.
manage and grow portfolio of B2B customer accounts.
Convert Tier 1 inbound leads into active customers.
Identify opportunities to increase customer spend.
Drive upsell and cross-sell opportunities.
long-lasting relationships with key customers.
Conduct regular check-ins and meetings.
Deliver seamless onboarding experiences for B2B customers.
Act as a credible expert in loyalty
rewards and digital gifting solutions.
renewals and commercial agreements.
manage and oversee account budgets.
Proactively identify new business opportunities.
Share customer insights
market opportunities and qualified leads.
Collaborate with internal teams to resolve customer issues.
Maintain accurate CRM records
pipeline forecasting and reporting.
Track account performance
customer activity and KPIs.
Stay informed on market trends
competitor activity and customer needs.
How You'll Work.
Team & Collaboration
Collaborate with internal teams to resolve customer issues, support delivery and ensure an exceptional client experience.; Share customer insights, market opportunities and qualified leads with the broader sales team.; work cross-functionally across sales, customer care, product, tech and delivery teams.
Communication Scope
Excellent communication; presentation skills; stakeholder management skills
Full Job Description
About Prezzee Prezzee is a global leader in digital gifting and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands and serving over 6 million customers worldwide. Our mission is to change lives through the power of giving — leveraging borderless payment technology and innovative digital solutions to help people connect and create memorable moments that truly matter. Hybrid role, based in Sydney CBD or Melbourne CBD. About The Role We’re looking for an Account Manager to join our growing Prezzee team and play a key role in building, managing and growing a portfolio of B2B customer accounts. This role is focused on driving revenue growth, maximising customer value and converting Tier 1 inbound leads into long-term managed relationships. You’ll work closely with both new and existing customers to identify opportunities for growth, strengthen engagement, increase retention and support clients in getting the most out of Prezzee’s products and solutions. You’ll act as a trusted advisor to customers, bringing strong commercial thinking, relationship management and product expertise across digital gifting, rewards, loyalty and co-branded solutions. Hybrid role, based in Melbourne CBD office. What You’ll Do: ● Build, manage and grow a portfolio of B2B customer accounts. ● Convert Tier 1 inbound leads into active customers and long-term managed relationships. ● Identify opportunities to increase customer spend, engagement and repeat business. ● Drive upsell and cross-sell opportunities across Prezzee’s products and solutions, including Smart Cards and co-branded offerings. ● Develop strong, long-lasting relationships with key customers and act as their primary point of contact. ● Conduct regular check-ins and meetings to understand customer needs, priorities and growth opportunities. ● Deliver seamless onboarding experiences for B2B customers, including product demonstrations, platform education, co-branded card setup and soluti
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