AccountManager

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is searching for a US-Based Account Manager, reporting directly to the VP of Account Management to commercially manage and grow our growth-tier customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modelling and driving account retention and revenue growth. Key responsibilities: Manage a book of up to 12 existing customer accounts, meeting And taking the lead in building 1toMany workshop activities that guides the customer through the product and all its features Make use of innovative strategies and commercial levers to ensure on-time, positive renewal outcomes within your account portfolio Voice of the customer internally within PolyAI, working alongside our Customer Success and Deployment teams to drive product usage and ongoing quality of the virtual agent Building relationships with key customer teams in business units, operations, technology, finance, and procurement Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance Requirements: Minimum of 4-years experience in Account Management type positions owning renewals executives, business, and technical leaders. Sales experience with a call center operations backg