PagerDuty
SaaS
AccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Account Manager at PagerDuty. Skills: Account Management, Customer Success, Revenue Growth, SaaS Renewals. Own customer portfolio. Ensure adoption”
What You'll Achieve.
Drive revenue growth; Achieve revenue goals; Achieve retention goals
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
7+ years customer-facing experience, 4+ years managing renewals, 4+ years managing growth, Experience using Salesforce, Experience using analytics tools, Bachelor's degree or equivalent
Nice to Have
Leverage data analytics, Leverage health metrics, Familiarity with MEDDPICC, Familiarity with Command of Message, Experience with enterprise software, Experience in DevOps environment, Understanding of AI-powered tools, Achieving revenue goals, Achieving retention goals
What You'll Do.
Own customer portfolio
Ensure value realization
Develop account plans
Execute account plans
Uncover expansion opportunities
Present renewal proposals
Negotiate renewal proposals
Structure multi-year options
Manage contract value
Monitor customer health
Collaborate with Legal
Collaborate with Sales Operations
Collaborate with Renewals teams
Ensure smooth contracting
Maintain product knowledge
Deliver consultative guidance
Drive configuration optimization
Drive feature adoption
How You'll Work.
Team & Collaboration
Cross-functional teams; Legal team; Sales Operations; Renewals teams
Communication Scope
Present proposals
Full Job Description
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights. KEY RESPONSIBILITIES Own a portfolio of existing customers to ensure adoption, value realization, and retention. Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. Present and negotiate renewal proposals, structure multi-y
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