Monks
Marketing and Technology Services
AccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager at Monks. Skills: Client relationship management, Project delivery, Commercial acumen. Drive day-to-day client deliverables. Act as liaison between client and internal teams”
Industry & Context.
Proactively propose solutions to potential issues
Live and breathe sport
What They're Looking For.
Must Have
Client project management experience, Track record of driving day-to-day deliverables, Creating work back schedules, Managing SLAs, Effectively communicate project updates, Ensure all client feedback is tracked, Approvals are received, Serving as a reliable liaison for internal teams, Solid knowledge of Monks products and services, Ability to address routine client concerns independently, Proactively propose solutions to potential issues, Capability to identify potential upsell opportunities, Support retention strategies
Nice to Have
Experience supporting senior client leadership roles in team management efforts, Experience contributing to discussions that inform product or strategy decisions based on client ambitions
What You'll Do.
Drive day-to-day client deliverables
Act as liaison between client and internal teams
Manage overall client experience
Address client concerns independently
Translate client priorities into clear briefs
Identify potential upsell opportunities
Support renewals and client retention
Prepare and present performance reports
Facilitate client onboarding
How You'll Work.
Team & Collaboration
Serve as the bridge between the client and our internal teams; Act as the day-to-day liaison between the client and internal PMO and maker teams; Support senior client leadership roles in team management efforts
Communication Scope
Effectively communicate project updates
Process & Methodology
Client project management, Driving day-to-day deliverables, Creating work back schedules, Managing SLAs
Full Job Description
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). About the Role As an Account Manager, you’ll act as the primary day-to-day partner for our clients, driving deliverables and reinforcing our team's role as their voice within Monks. You will serve as the bridge between the client and our internal teams, ensuring smooth project delivery and a high-quality client experience. We are looking for someone who is passionate about seeking new opportunities to create impactful work. Responsibilities: Drive day-to-day client deliverables, ensuring all Service Level Agreements (SLAs) are adhered to. Act as the day-to-day liaison between the client and internal PMO and maker teams to ensure on-time delivery. Manage the overall client experience, ensuring all client feedback and approvals are diligently tracked and received. Address routine client concerns independently while proactively identifying potential issues and proposing solutions. Translate client priorities into clear briefs by leveraging a deep understanding of the breadth of Monks products and services. Identify potential upsell opportunities to discuss with senior roles, contributing to the core commercial function of developing business. Support renewals and contribute actively to client retention strategies. Prepare and present routine performance reports to clients, fulfilling reporting requirements for senior account leadership. Facilitate client onboarding and provide guidance on maximizing service value for routine projects. About You The essentials: Solid Project Management
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