M-Files
Information Technology and Services
AccountManager
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“Account Manager at M-Files. Skills: Account Management, Customer Success, SaaS sales, Relationship building, Consultative selling. Nurturing long-term customer relationships. Driving revenue growth within existing customer base”
What You'll Achieve.
Customer satisfaction; Customer retention; Revenue growth; Product adoption
Industry & Context.
Travel for customer meetings or QBRs as needed
What They're Looking For.
Must Have
3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales, Proven ability to manage and grow a portfolio of existing B2B customer accounts, Proactive, customer-centric approach to retention and growth, Skilled in consultative selling and identifying customer needs, Comfortable collaborating cross-functionally in a fast-paced environment
Nice to Have
Experience in information management, document/content management, or enterprise SaaS, Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand), Experience managing mid-market or enterprise customer relationships, Background in industries such as Energy, Utilities, Financial Services, or Professional Services
What You'll Do.
Nurturing long-term customer relationships
Driving revenue growth within existing customer base
Acting as a strategic advisor
Uncovering opportunities to expand product adoption
Delivering value to customers
Ensuring customer satisfaction and retention
Serving as the primary point of contact for a portfolio of existing customers
Driving account expansion through upselling
and renewal strategies
Understanding each customer’s business goals
and product usage to deliver ongoing value
Identifying at-risk accounts early and coordinating retention strategies
Conducting regular account reviews and success check-ins
Maintaining accurate forecasting and pipeline management using CRM tools
Staying informed on M-Files product updates
and new capabilities to share with customers
How You'll Work.
Team & Collaboration
Partnering with Customer Success, Professional Services, and Product teams to support customer outcomes; Collaborating cross-functionally in a fast-paced environment; Working with Direct Sales team members; Working with Sales Engineers; Working with Business Development Representatives; Working with Professional Services; Working with Customer Success; Working with Product Management; Working with Marketing
Communication Scope
Excellent communication skills; Communication and relationship-building skills with executive stakeholders
Full Job Description
**APPLICATION DEADLINE:** We encourage you to apply soon if interested, this role will be taken offline based on applicant volume. We recognize that job searching can sometimes feel uncertain, and we want to be respectful of your time and interest. We're committed to providing updates after the review period and thank you in advance for considering M-Files as your next career opportunity. **Who We Are** M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. At M-Files, our **Guiding Principles** unite us across diverse cultures and personalities: 1. **Make It Happen** – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results. 2. **Help Others** – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together. 3. **Love Customers** – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed. To learn more about us we encourage you to visit our [company page](http://www.m-files.com/careers). To learn more about how we became a Certified Great Place to Work visit, [Working at M-Files | Great Place to Work](https://www.greatplacetowork.com/certified-company/1419975). **Summary of the role:** As an Account Manager at M-Files, you’ll play a key role in nurturing long-term customer relationships and driving re
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