Lassie
Healthcare
AccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Account Manager at Lassie. Skills: Customer success, Relationship management, Product feedback. Own customer health. Build trusted relationships”
What You'll Achieve.
Customer satisfaction; Churn risk reduction; Expansion opportunities
Industry & Context.
What They're Looking For.
Must Have
Customer health ownership, Build trusted relationships, Resolve issues, Translate customer feedback
What You'll Do.
Build trusted relationships
Surface expansion opportunities
Turn customer feedback into product improvements
How You'll Work.
Team & Collaboration
Product; Operations; Support
Full Job Description
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication. ABOUT THE ROLE Account Managers make sure customers keep getting more value from Lassie over time. You’ll build relationships with doctors' offices, spot risk early, resolve issues, surface expansion opportunities, and turn customer feedback into a stronger product. WHAT YOU'LL DO - Own customer health after launch, including adoption, satisfaction, churn risk, and expansion opportunities - Build trusted relationships with doctors’ offices and resolve issues before they become renewal problems - Translate customer feedback into clear asks for product, operations, and support JOINING US To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.
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