AccountManager

Education changes lives. But tech hasn’t lived up to its promise for the more than 1 billion students in school around the world - at least not yet. At Kognity, we’re here to change that. We're a 125-person EdTech scale-up powering learning in 140+ countries, helping students and teachers thrive through an intelligent platform that combines rich, interactive pedagogy with smart AI and data. WHY JOIN KOGNITY? - Work on problems that matter – Your work directly influences the lives of teachers and students in over 140 countries. The scale is global, and the outcomes are tangible. - High ownership, high expectations – You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter. - A fast-moving, high-performing team – You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast. - Continuous growth is the baseline – Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here. WHAT YOU'LL DO: You'll own a global school portfolio with genuine autonomy to shape how high-volume account management works at scale. AI and automation are central to the role, giving you a visible impact beyond your own role. You'll also travel across the world, building direct relationships with customers beyond email and calls. - Own a portfolio of 150-300 school accounts in the €2-6K segment, running proactive check-ins and acting on customer health signals to drive retention - Identify and implement AI and automation workflows to reduce manual effort in account management operations and share best practices with the wider team - Work within our evolving AI-native CRM system to flag risk early, log touchpoints ahead of renewal windows, and prioritise accounts by risk based on portfolio data and h