Kognitive Sales Solutions
Sales Tech
AccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Account Manager at Kognitive Sales Solutions. Skills: Client account management, Client onboarding, Customer service. Cultivate and nurture relationships with clients. Ensure sustained client success”
What You'll Achieve.
Improve lead-to-sale conversions; Streamline customer engagement; Reduce follow-up time; Minimize costs; Maximize results; Provide seamless customer experience
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Proven customer support experience as a Client Service Representative, Demonstrated proficiency in effective phone communication, Exceptional active listening skills, Proficiency with CRM systems and practices, Customer-focused mindset, Adaptability to effectively respond to diverse customer needs and preferences, Leveraging communication and problem-solving skills, Excellent communication and presentation skills, Proficiency in multitasking, Prioritization, Effective time management, Demonstrated experience thriving in an Agile, fast-paced environment, Enthusiastic about learning and embracing new technologies, Capable of leveraging your expertise to contribute meaningfully to your team, Actively participating in refining best practices, Possess independent work ethic and self-motivation, Exhibiting proactive initiative
Nice to Have
Fluency in French is an asset
What You'll Do.
Cultivate and nurture relationships with clients
Ensure sustained client success
Take ownership of client onboarding processes
Oversee timely tech setup
Provide scripts to developers
Spearhead introductory calls with new clients
Serve as primary point of contact
Address client queries
Set clear expectations
Craft personalized onboarding plans
Guide clients through onboarding
Align goals for mutual success
Orchestrate effective training sessions
Prepare and deliver comprehensive reports
Offer insights to clients
Influence client action
Provide valuable perspectives
Participate in quarterly reviews
Explore opportunities for improvement
Provide exceptional customer service
Offer prompt responses to inquiries
Proactively address client issues
Demonstrate understanding of client challenges
Investigate team requirements
Identify potential issues
Propose innovative solutions
Enhance client experience
Display passion for process improvement
Display passion for system optimization
Display passion for product enhancement
Identify areas for enhancement
Recommend actionable solutions
How You'll Work.
Team & Collaboration
Collaborate closely with all stakeholders; Work closely with product team
Communication Scope
Effective phone communication; Active listening skills; Excellent communication; Presentation skills
Full Job Description
Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Manager. In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform. The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment. **About Optimy.ai, a Division of Kognitive Tech Inc. ** Kognitive Tech Inc., founded in 2006, is a Sales Tech company dedicated to helping clients increase revenue and deliver exceptional customer service. Our eCommerce division, Optimy.ai, offers a sales automation platform that combines AI efficiency with human expertise to streamline customer engagement, reduce follow-up time, and improve lead-to-sale conversions. By balancing automation with personal interaction, Optimy.ai helps businesses minimize costs, maximize results, and provide customers with the seamless experience they deserve. **Responsibilities:** * As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success. * Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers. * Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations. * Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success. * Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs. * Prepare and deliver comprehensive reports to clients, offering ins
Applying for this Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Kognitive Sales Solutions?
Real rants from real employees. Read before you apply.