Forter
Digital commerce
AccountManager
“Account Manager at Forter. Skills: Account Management, Customer Success, Sales, Revenue growth, Relationship building. Serve as the main point of contact for 45-50 customers, managing relationships throughout the customer lifecycle, including renewals and expansions. Own quarterly renewals forecasting, proactively identifying risks and offering solutions to preserve net dollar retention”
What You'll Achieve.
Preserve net dollar retention; Increase account value and revenue
Industry & Context.
Proactively identifying risks and offering solutions
What They're Looking For.
Must Have
2 years of relevant Account Management/Customer Success/Sales experience managing a book of business containing approximately 50 customers, Commercial aptitude: Track record of growing revenue by renewing contracts and expanding accounts through upsells, Technical aptitude: Capability to learn technical topics and be a technical operator. Not afraid to roll your sleeves up and get in the weeds while understanding complex technical concepts, Proven ability to develop relationships with customer executives, Proven ability to manage multiple accounts and prioritize tasks effectively in a relatively large book of business
Nice to Have
Startup experience is a plus, Experience with an upsell or revenue quota preferred
What You'll Do.
Serve as the main point of contact for 45-50 customers
managing relationships throughout the customer lifecycle
including renewals and expansions
Own quarterly renewals forecasting
proactively identifying risks and offering solutions to preserve net dollar retention
Identify and track upsell opportunities in Salesforce to increase account value and revenue
providing performance insights on fraud trends and industry updates for a portfolio of 45-50 customers
Support customers in using Forter’s products effectively through training and platform enablement
How You'll Work.
Communication Scope
Excellent communication skills both internally and externally
Process & Methodology
Proven ability to manage multiple accounts and prioritize tasks effectively
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