AccountManager

First Orion is seeking an Account Manager to serve as the primary relationship owner for assigned accounts for our Branded Calling Solutions. The AM drives the direction for the client and leads Account Planning sessions with all appropriate production, product and sales resources. The AM works closely with the Client Delivery Team to ensure successful delivery of contracted services, scope and manage change, and communicate issue status and resolution. The AM works to maximize revenue and productivity within assigned accounts. The AM must be able to build trust and rapport with clients. This comes from working with integrity and a sense of urgency to continually strive for the client’s success. It means doing what you said you would do within a reasonable time. The AM is the primary voice of the client to the rest of the FO organization. The AM must balance the client’s wellbeing with the best interest of FO. The AM is consultative and provides feedback, insight and counsel even when it may not be what the client wants to hear. The AM goes to bat for client needs within the walls of FO as a constant advocate to help clients and FO succeed. We never want the client to come to FO with an issue when we know about it ahead of time. The AM needs to communicate quickly and clearly about any issues and speak to the measures being taken to resolve the issue. The AM should be seen as an integral part of the client’s extended team, a trusted advisor, and a critical component to the client’s ability to succeed. **What you’ll be doing:** * Ensure your client(s) are achieving value from First Orion solutions * Identify, plan and grow revenue in your assigned base of accounts * Manage pipeline in First Orion CRM (Salesforce) * Develop trusted advisor relationships with key client stakeholders and executive sponsors * Track and forecast key client metrics (e.g. subscriber KPI’s) * Accurately forecast call volumes and expected revenue * Interface with the Client Delivery Team to: