Expeditors
Logistics
AccountManager
“Account Manager at Expeditors. Skills: Revenue growth, Customer service, Client relationships. Develop customer relationships. Maintain customer relationships”
What You'll Achieve.
Deliver revenue growth; Retention Rate; Revenue Growth; Product & GEO Diversification; Relationship Alignment
Industry & Context.
Problem solving
Travel when necessary
What They're Looking For.
Must Have
Minimum 3 years Expeditors’ or industry experience, Proven work experience in business development, Knowledge of Expeditors’ product and services, Knowledge of required Expeditors’ operating systems, Proficient in MS Office and CRM software, Ability to communicate up and down management hierarchy with equal effectiveness, Proven problem solving and interpersonal skills
Nice to Have
University or equivalent business qualifications, Presentation skills, Analytical skills, Charismatic with an ability to connect
What You'll Do.
Develop customer relationships
Maintain customer relationships
Measure customer activity
Deliver exceptional customer service
Align with execution teams
Create global strategic business plan
Communicate global strategic business plan
Penetrate customers’ organization structure
Develop relationships beyond main point of contact
Manage sales pipeline
Deliver revenue growth
Improve knowledge of customers’ supply chain
Improve knowledge of industry
Improve knowledge of financial objectives
Improve knowledge of business goals
Offer value add services
Initiate value add solutions
Establish systems requirements
Improve customer connectivity
Improve overall customer service
Ensure global visibility
Ensure global collaboration
Engage key stakeholders
Create customer business reviews
Deliver customer business reviews
Support customers with achieving goals
Support customers with achieving initiatives
Establish performance standards
Monitor performance standards
Ensure customer expectations documented
Communicate customer expectations
Highlight customers at risk
Escalate customers at risk
Ensure yields managed
Ensure rates up to date
Document opportunities
Document customer related information
Ensure data consistent
Achieve acceptable scoring
Engage corrective measures
How You'll Work.
Team & Collaboration
Local and global alignment; Global network collaboration; Engage key stakeholders
Communication Scope
Customer business reviews; Rate communication
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