Expeditors
Logistics
AccountManager
“Account Manager at Expeditors. Skills: revenue growth, customer service, strategic business planning, relationship building, sales pipeline management, value add solutions, yield management. Develop, maintain and measure Expeditors’ world-wide activity with your customer(s). Manage all aspects of our relationship to grow revenue and deliver exceptional customer service”
What You'll Achieve.
Revenue Growth; Retention Rate; Product & GEO Diversification; Relationship Alignment
Industry & Context.
Proven problem solving and interpersonal skills
Travel when necessary
What They're Looking For.
Must Have
Minimum 3 years Expeditors’ or industry experience, Proven work experience in business development, Knowledge of Expeditors’ product and services, Knowledge of required Expeditors’ operating systems, Proficient in MS Office and CRM software, Ability to communicate up and down management hierarchy with equal effectiveness, presentation skills, analytical skills, Proven problem solving and interpersonal skills, Charismatic with an ability to connect
What You'll Do.
maintain and measure Expeditors’ world-wide activity with your customer(s)
Manage all aspects of our relationship to grow revenue and deliver exceptional customer service
Create and communicate a global strategic business plan in alignment with the customers’ and Expeditors’ company goals
Penetrate customers’ organization structure at all levels
developing relationships beyond the main point of contact at all locations
Focus on product & GEO diversification by owning
being accountable for
and management of your sales pipeline to ensure you deliver revenue growth for Expeditors
Improve your personal knowledge of your customers’ supply chain and industry
their financial objectives
and general business goals in order to continually offer value add services
Initiate value add solutions based on Expeditors service offerings and technology
Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service
Ensure global visibility and collaboration across Expeditors network (strategic updates
service deliverables and initiatives)
Follow our established bid process and engage key stakeholders
Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives
Establish and monitor performance standards according to agreed KPI’s
Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively
Highlight and escalate customers at risk
Ensure yields are managed and in line with company expectations
Ensure rates are kept up to date and communicated effectively to operations and customer
Ensure customer is properly set up in CRM & customer account according to CHQ expectations
Document all meetings
opportunities and any other customer related information
Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable
How You'll Work.
Team & Collaboration
local and global alignment with our execution teams and the customer(s); global visibility and collaboration across Expeditors network; engage key stakeholders so they are aware of, and actively supporting your efforts
Communication Scope
Ability to communicate up and down management hierarchy with equal effectiveness; presentation skills
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