AccountManager

maintain and measure Expeditors’ world-wide activity with your customer(s)

Manage all aspects of our relationship to grow revenue and deliver exceptional customer service

Create and communicate a global strategic business plan in alignment with the customers’ and Expeditors’ company goals

Penetrate customers’ organization structure at all levels

developing relationships beyond the main point of contact at all locations

Focus on product & GEO diversification by owning

being accountable for

and management of your sales pipeline to ensure you deliver revenue growth for Expeditors

Improve your personal knowledge of your customers’ supply chain and industry

their financial objectives

and general business goals in order to continually offer value add services

Initiate value add solutions based on Expeditors service offerings and technology

Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service

Ensure global visibility and collaboration across Expeditors network (strategic updates

service deliverables and initiatives)

Follow our established bid process and engage key stakeholders

Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives

Establish and monitor performance standards according to agreed KPI’s

Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively

Highlight and escalate customers at risk

Ensure yields are managed and in line with company expectations

Ensure rates are kept up to date and communicated effectively to operations and customer

Ensure customer is properly set up in CRM & customer account according to CHQ expectations

Document all meetings

opportunities and any other customer related information

Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable