EverDriven
Alternative student transportation
AccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Account Manager at EverDriven. Skills: Account management, Customer service, Transportation operations. Support innovative transportation services. Exercise excellent customer service”
What You'll Achieve.
Ensure safe and timely transport of students; Execute programs to improve service quality; Execute programs to improve productivity; Reduce costs; Maintain highest standards of customer service; Ensure performance in accordance with terms, conditions and specifications of contracts
Industry & Context.
dynamically solve problems
Must live within Chicago territory, Requires regular, pre-planned travel to support customers and Service Providers, Expected to remain responsive during standard business hours, Up to five days per week availability, Valid Driver’s License, Drug Screen, Background Check, Access and/or modify electronic Protected Health Information (ePHI)
What They're Looking For.
Must Have
Valid Driver’s License with a good driving record, Drug Screen and Background Check is a Condition of Employment, Daily travel as required
Nice to Have
Fluent in Spanish, Experience in transportation and/or operations, professional communication and customer service skills, Ability to effectively work with diverse groups of customers and service providers, Set priorities wisely, multitask, and dynamically solve problems, familiarity and comfort level with Microsoft Word, Excel and Outlook
What You'll Do.
Support innovative transportation services
Exercise excellent customer service
Manage daily service of accounts
and credential service providers
Manage Field Operations
Oversee new client start-ups
Oversee client retention and development
Oversee growing existing accounts
Improve transportation system
Liaise between EverDriven and clients
Maintain safe and efficient environment
Manage regulatory and client policies
Monitor local transportation performance
Develop open communication channels
Cooperate with EverDriven departments
Establish and maintain documentation
How You'll Work.
Team & Collaboration
Works in collaboration with EverDriven departments; Works in collaboration with transportation providers; Works in collaboration with school districts; Works in collaboration with parents; Liaise between EverDriven and our clients; Cooperate with EverDriven departments
Communication Scope
professional communication; open communication channels
Process & Methodology
Manage Field Operations, Oversee new client start-ups, Oversee client retention and development, Oversee growing existing accounts
Full Job Description
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. Position Summary: The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus. Salary Range: $60,000.00-$70,000.00/yr based on experience plus bonus potential Location: This is a remote role, but this account manager will service the Chicago territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week. Responsibilities: Use effective industry skills and abilities to support our innovative transportation services Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies Assist in managing the daily service of ac
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