Dilitrust
SaaS
AccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager at Dilitrust. Skills: Account management, Customer success. Build strategic relationships with legal departments, General Counsel,. Serve as a trusted advisor to customers”
What You'll Achieve.
Drive adoption; Drive long-term success; Drive growth; Meet targets
Industry & Context.
Customer discovery; Identify project-level needs
What They're Looking For.
Must Have
5 years of relevant experience in account management, customer success, or enterprise SaaS environments, Capable of building strategic long-term account plans, Develop trusted customer relationships, Experience managing strategic or enterprise customer accounts within a technology or SaaS environment, Excellent presentation and communication skills, Comfortable conducting customer discovery, Identify project-level needs, Coordinate with internal teams to help guide successful customer outcomes, Comfortable working within international and multicultural teams, Desire to learn and become a trusted functional expert across multiple software solutions, Relationship-driven, Adaptable, Comfortable navigating complex customer environments
Nice to Have
Experience working with legal departments, Experience working with legal operations teams, Experience working with governance professionals, Experience working with enterprise legal technology solutions
What You'll Do.
Build strategic relationships with legal departments
Serve as a trusted advisor to customers
and growth across DiliTrust’s
Act as a product expert and customer advocate
Collaborate with sales
Ensure an exceptional customer experience
Build and maintain relationships with a portfolio of
Drive customer adoption
and long-term account success
Manage contract renewals
Support retention initiatives
Identify upsell and cross-sell opportunities
Act on upsell and cross-sell opportunities to meet
Lead customer business reviews
Lead strategic account discussions
Act as a consultant and trusted advisor on
Monitor customer usage
Monitor business outcomes to support customer value and
How You'll Work.
Team & Collaboration
Collaborating cross-functionally; Collaborating with sales; Collaborating with implementation; Collaborating with support; Collaborating with product; Collaborating with development; Collaborating with marketing
Communication Scope
Presentation skills; Communication skills
Full Job Description
## Description Account Manager - USA Ready to be part of the Legal Tech revolution? As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology. Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,500 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America and the middle East. Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and “Tech at Work” label since 2019. Your tasks : As an Account Manager, you will build strategic relationships with legal departments, General Counsel, Corporate Secretaries, Legal Operations teams, CEOs, Board members, and other executive stakeholders across multinational corporations and public sector organizations. You will serve as a trusted advisor to customers, helping drive adoption, long-term success, and growth across DiliTrust’s legal technology solutions. You will act as a product expert and customer advocate internally, collaborating closely with sales, implementation, support, product, development, and marketing teams to ensure an exceptional customer experience. As part of your missions: • Building and maintaining relationships with a portfolio of strategic client accounts • Driving customer adoption, engagement, and long-term account success • Managing contract renewals and supporting retention initiatives • Identifying and acting on upsell and cross-sell opportunities to meet targets • Leading customer business reviews and strategic account discussions • Acting as a consultant and trusted advisor on DiliTrust products and best practices • Collaborating cross-functionally to support customer needs, escalations, and ongoing in
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