AccountManager

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We are looking for an Account Manager to join our team in Zagreb. You will manage a large portfolio of small and medium-sized restaurant partners, helping them grow their business on our platform. This is a hands-on role that requires strong organizational skills, persistence, and a proactive approach. You'll spend a significant part of your day reaching out to partners, making calls, and building relationships. THE JOURNEY * Manage a portfolio of 100+ small and medium-sized restaurant partners * Conduct regular outreach via phone and email to engage existing and potential partners * Build and maintain relationships with partners, understanding their needs and challenges * Monitor partner performance using data and provide recommendations for improvement * Organize your portfolio effectively to ensure all partners receive appropriate attention * Promote platform features, promotions, and advertising opportunities to partners * Collaborate with internal teams (operations, marketing, support) to resolve partner issues * Meet monthly targets for partner engagement, activation, and revenue growth ## Qualifications WHAT YOU WILL BRING TO THE RIDE * At least 1 year of experience in sales, account management, or business development * Comfortable making high volumes of cold calls and outbound outreach * Strong organizational skills - ability to manage a large portfolio without dropping the ball * Persuasive communicator who can pitch effectively and handle objections * Self-motivated with a positive, "can-do" attitude * Not afraid to pick up the phone and have difficult conversations * Data-oriented - comfortable wo