Constructor
E-Commerce
AccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager at Constructor. Skills: Account Management, Enterprise renewals, Upsell cycles, Client relationships. Demonstrate ownership of client experience. Support book of business”
What You'll Achieve.
Meet retention targets; Exceed growth targets
Industry & Context.
Analyze data; Uncover risk
What They're Looking For.
Must Have
3+ years Account Management, SaaS company experience, Proven success managing enterprise renewal, Proven success managing expansion cycles, Track record meeting retention targets, Track record exceeding growth targets, Executive presence, Ability to influence VP+ stakeholders, Ability to influence C-level stakeholders, Understanding of ecommerce KPIs, Ability to analyze data, Ability to present data, Experience leading cross-functional initiatives
Nice to Have
Ecommerce focus strongly preferred, Experience in Search & Browse technologies, Experience in Digital Analytics, Experience in Digital Performance Management platforms, Deep analytical fluency ecommerce experimentation, Deep analytical fluency performance data, Previous experience working with Constructor, Previous experience working with Constructor customers
What You'll Do.
Demonstrate ownership of client experience
Support book of business
Grow book of business
Act as advocate for customer
Provide feedback to Product
Create advocacy opportunities for Marketing
Provide visibility into use cases
Provide visibility into customer health
Be strategic lead for clients
Build relationships with clients
Understand client business goals
Understand client business needs
Understand client priorities
Map Constructor to client goals
Manage complex renewal cycles
Manage enterprise renewal cycles
Manage complex upsell cycles
Manage enterprise upsell cycles
Demonstrate product benefits
Demonstrate economic benefits
Uncover risk within book
Manage risk within book
Educate clients on new use cases
Educate clients on new features
Educate clients on new integrations
Uncover potential upsell opportunities
Update internal systems
Document customer status
Communicate customer status
Document customer needs
Communicate customer needs
Document customer risk
Communicate customer risk
Document renewal next steps
Communicate renewal next steps
Document upsell next steps
Communicate upsell next steps
How You'll Work.
Team & Collaboration
Work with Customer Success team; Work with Sales team; Work with internal Constructor teams; Provide feedback to Product; Create advocacy opportunities; Provide visibility to organization
Communication Scope
Present data; Communicate customer status
Full Job Description
ABOUT US: Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock and The Very Group. Constructor is a U.S. based company that was founded in 2015 by Eli Finkelshteyn and Dan McCormick. For more, visit: . ABOUT YOU: You are excited to join a growing team focused on demonstrating ownership of our clients’ experience from onboarding through renewal and expansion. You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business. You are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. You demonstrate a high degree of accountability and ownership. RESPONSIBILITIES: - You are the strategic lead for the clients in your book of business. - You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs. - You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level). - You will uncover and manage risk within your book of business in a timely and effective manner. - You will grow to be well versed on your clients’ business needs and
Applying for this Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Constructor?
Real rants from real employees. Read before you apply.