Cloudbeds
hospitality
AccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager at Cloudbeds. Skills: Account Management, Customer Success, Hospitality Industry Expertise, Relationship Management, Strategic Advisory. Manage a high-value portfolio of hotel customers across North America, serving as their primary point of contact for everything Cloudbeds-related. Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and proactive outreach”
What You'll Achieve.
driving retention and growth across one of our most important markets; driving the value realization that fuels our global growth; support net dollar retention goals
Industry & Context.
solve hoteliers' biggest challenges; translate technical concepts into practical solutions for hoteliers
What They're Looking For.
Must Have
3-5 years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties, Demonstrate understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS), Possess experience in the North American hospitality market with knowledge of regional customer needs, expectations, and business practices, Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations, Demonstrate ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers, Manage multiple customer accounts and projects simultaneously with organizational skills and proactive follow-through, Self-motivated and able to thrive in a remote, fast-paced, results-driven environment
Nice to Have
Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role, Familiarity with Salesforce or similar CRM tools, Experience working with hotel groups or multi-property portfolios
What You'll Do.
Manage a high-value portfolio of hotel customers across North America
serving as their primary point of contact for everything Cloudbeds-related
trust-based relationships with key customer stakeholders through regular touchpoints
strategic business reviews
and proactive outreach
Act as a strategic advisor — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance
Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals
Manage customer escalations
collaborate cross-functionally with Support
and ensure customer concerns are resolved efficiently
Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption
Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform
How You'll Work.
Team & Collaboration
collaborate cross-functionally with Support, Sales, and Product teams
Communication Scope
Exceptional communication skills to credibly present and influence at all organizational levels; Exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations
Process & Methodology
Manage multiple high-priority projects with great attention to detail, Manage multiple customer accounts and projects simultaneously with organizational skills and proactive follow-through
Full Job Description
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. How You'll Make an Impact: As an Account Manager on our NORAM team, you'll be the trusted partner that our most influential customers rely on to get the most out of Cloudbeds. You'll manage a high-value portfolio of hotel properties across North America, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to proactive account management. You'll help hoteliers make smarter decisions, optimize their operations, and grow their business, while playing a key role in driving retention and growth across one of our most important markets. Our AM Team is the engine of customer success and satisfaction, driving the value realization that fuels our global growth. We are a cohesive, yet diverse group operating as a completely remote global team within the NORAM region Given our remote structure, we value self-motivation and natural relationship builders who possess the integrity, reliability, and maturity needed to thrive in a results-driven environment. Success in this role demands exceptional communication skills to credibly present and influence at all organizational levels, and the proven ability to manage multiple high-priority projects with great attention to detail. What
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