CHANEL
Luxury Goods
AccountManager
“Account Manager at CHANEL. Skills: People Management, Business Development, Operational Excellence, Client Experience. Inspire, develop, and manage a high-performing team. Lead onboarding and continuous training”
What You'll Achieve.
Drive retail excellence; Cultivate team performance; Uphold the brand image; Strengthen our presence in store; Improve commercial performance; Drive client loyalty; Deliver exceptional client experiences
Industry & Context.
Solution-focused approach
What They're Looking For.
Must Have
Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance
Nice to Have
The ability to coach and develop a diverse team while fostering a culture of collaboration, A passion for creating memorable, client-centric experiences, Strategic thinking with commercial awareness and decision-making capabilities, A solution-focused approach, thriving in a fast-paced and evolving environment
What You'll Do.
and manage a high-performing team
Lead onboarding and continuous training
Set and review individual and team goals
Partner with Talent Acquisition team
Contribute to business planning
Monitor and analyse business KPIs
Proactively recruit new clients
Collaborate with Retail Development Manager
Build partnerships with retailer teams
Oversee day-to-day retail operations
Ensure flawless execution of brand activations
Uphold brand standards
Set expectations for client service excellence
Champion the brand’s signature service approach
How You'll Work.
Team & Collaboration
Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment; Partner with the Talent Acquisition team to manage full recruitment cycle; Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies; Build partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives
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