CHANEL
Luxury Goods
AccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Account Manager at CHANEL. Skills: People Management, Business Development, Operational Excellence, Client Experience. Inspire, develop, and manage a high-performing team. Lead onboarding and continuous training”
What You'll Achieve.
Drive retail excellence; Cultivate team performance; Uphold the brand image; Strengthen our presence in store; Improve commercial performance; Drive client loyalty; Deliver exceptional client experiences
Industry & Context.
Solution-focused approach
What They're Looking For.
Must Have
Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance
Nice to Have
The ability to coach and develop a diverse team while fostering a culture of collaboration, A passion for creating memorable, client-centric experiences, Strategic thinking with commercial awareness and decision-making capabilities, A solution-focused approach, thriving in a fast-paced and evolving environment
What You'll Do.
and manage a high-performing team
Lead onboarding and continuous training
Set and review individual and team goals
Partner with Talent Acquisition team
Contribute to business planning
Monitor and analyse business KPIs
Proactively recruit new clients
Collaborate with Retail Development Manager
Build partnerships with retailer teams
Oversee day-to-day retail operations
Ensure flawless execution of brand activations
Uphold brand standards
Set expectations for client service excellence
Champion the brand’s signature service approach
How You'll Work.
Team & Collaboration
Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment; Partner with the Talent Acquisition team to manage full recruitment cycle; Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies; Build partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives
Full Job Description
**Account Manager** **Location: Stansted Airport** **Contract: Permanent, Full Time, working a 4 days on, 2 days off shift pattern** CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. “In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations. **_Your role @CHANEL:_** As an Account Manager within our Fragrance & Beauty division, you will lead a dynamic and passionate team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market. With a strong sense of business acumen and leadership, you play a key role in strengthening our presence in store by managing the day-to-day operations of the counter while coaching, motivating and mentoring the team. **_What impact you can create at CHANEL:_** **People Management** * Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment * Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations * Set and review individual and team goals, provide regular performance feedback, and support career development plans * Partner with the Talent Acquisition team to manage full recruitment cycle **Business Development** * Contribute to business planning, including forecasting, promotional strategies, and category development * Monitor and analyse business KP
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