AccountManager

**Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!** At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate **Account Manager** to join our **Small & Medium Business Team** in **Coburg.** The Account Manager (AM) is responsible for ensuring the long-term satisfaction, growth, and retention of our clients by providing exceptional service, support, and guidance. This role is pivotal in building and maintaining strong client relationships, helping clients maximise the value of our products and services. The AM works closely with internal teams to address client needs, resolve challenges, and ensure a seamless experience. By tracking client health, delivering tailored training, and supporting account growth, the AM ensures our clients achieve their desired outcomes while fostering loyalty and promoting product adoption. **Requirements** **What You'll Do:** * Assist in managing a portfolio of clients, ensuring they are consistently satisfied with the services and solutions provided. * Proactively engage with clients to address any concerns and maintain strong relationships. * Regularly review client accounts to ensure service delivery aligns with expectations and business goals. * Contribute to identifying opportunities for up-selling, cross-selling, and enhancing existing client relationships. * Monitor account health, ensuring that clients remain satisfied and that growth opportunities are pursued. * Communicate with clients to gather a deep understanding of their needs, challenges, and goals. * Act as a liaison between the client and internal teams to ensure that client feedback and requirements are relayed accurately