Baselayer
Financial Services
AccountManager
“Account Manager at Baselayer. Skills: Relationship building, Account growth, Client advisory. Build and maintain relationships with C-suite executives. Build and maintain relationships with client teams”
Industry & Context.
What They're Looking For.
Must Have
3+ years experience in business development, 3+ years experience in customer success, 3+ years experience in implementation roles, Clear understanding of how financial institutions adopt compliance and fraud tools, Excellent communication skills, Energetic, professional presence, Confidence working with C-level stakeholders, Confidence navigating ambiguity, Resilience and grit, Proactive and curious self-starter, Hungry for equity
Nice to Have
Experience advising similar customers
What You'll Do.
Build and maintain relationships with C-suite executives
Build and maintain relationships with client teams
Gain deeper insights into pain points
Gain deeper insights into feedback
Act as primary point of contact
Drive account growth through upsells
Drive account growth through renewals
Drive account growth through referrals
Ensure customers succeed with Baselayer
Become expert in customers' workflows
Become expert in customers' pain points
Work with internal teams to address pain points
Develop feedback loops
Develop operational processes
Work directly to the CEO
Collaborate with product on scaling customer operations
Collaborate with engineering on scaling customer operations
How You'll Work.
Team & Collaboration
Work with internal teams; Collaborate with product; Collaborate with engineering
Communication Scope
Client communication; Executive presentations; QBRs
Applying for this Account Manager role?
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