Amazon Support Services Costa Rica SRL
SaaS
AccountManager
“Account Manager at Amazon Support Services Costa Rica SRL. Skills: Account management, Seller success, Customer experience. Acquire, onboard, and drive feature adoption of smaller. Drive incremental shipments from out-of-year sellers”
What You'll Achieve.
Drive shipment volume per portfolio; Manage volume of customer contacts; Book success appointments; Complete webinars; Share product updates; Identify potential churn contacts
Industry & Context.
Fix things quickly
What They're Looking For.
Must Have
2+ years of sales or account management experience, 2+ years of digital advertising and client facing roles experience, Experience with Excel, Experience analyzing data and best practices to assess performance drivers
Nice to Have
Experience analyzing key open issues and resolution metrics for each of the managed accounts, Experience in relationship management within technology, start-ups, or SaaS Platforms
What You'll Do.
and drive feature adoption of smaller
Drive incremental shipments from out-of-year sellers
Support US sellers in reaching order-to-ship ratios above
Provide product demos
Conduct guided onboarding sessions
Provide learning sessions
Provide strategic guidance on optimizing shipping operations
Help sellers achieve operational efficiency
Help sellers achieve cost savings
Help sellers achieve scalability
Reduce shipping costs for sellers
Streamline fulfillment processes
How You'll Work.
Team & Collaboration
Seller Success function; Customer support team
Communication Scope
Video calls; Written English; Spoken English
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