Amazon EU SARL (UK Branch)
Technology
AccountManager,AmazonKey
“Account Manager, Amazon Key at Amazon EU SARL (UK Branch). Skills: Customer success, Account management, Smart access technology. Own strategic relationships. Conduct regular business reviews”
What You'll Achieve.
Drive measurable outcomes; Achieve customer satisfaction; Achieve deployment progress
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Bachelor's degree, Experience defining sales processes, Experience with sales CRM, Proven ability to use GenAI tools, Demonstrated success managing vendor relationships, Demonstrated success navigating unclear requirements
Nice to Have
Experience in high-growth technology company, Background in smart home technology, Background in IoT, Background in property technology, Background in building access control systems, Ability to understand technical product configurations, Translate complex technical concepts
What You'll Do.
Own strategic relationships
Conduct regular business reviews
Ensure successful onboarding
Ensure ongoing enablement
Lead cross-functional initiatives
Deliver seamless customer experiences
Develop Customer Success function roadmap
Create engagement mechanisms
Create scalable EU processes
Analyze deployment data
Analyze satisfaction metrics
Identify adoption barriers
Conduct client meetings
Measure customer success
Track rollout progress
Communicate performance insights
Champion customer voice
Gain support for initiatives
How You'll Work.
Team & Collaboration
Cross-functional initiatives; Sales teams; Install Operations; Engineering teams; Product teams; Senior client stakeholders; Leadership
Communication Scope
Clear communication
Process & Methodology
Complex onboarding programs, Complex programs
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