Amazon EU SARL (Italy Branch)
Technology
AccountManager,AmazonKey
“Account Manager, Amazon Key at Amazon EU SARL (Italy Branch). Skills: Customer success, Account management, Program management. Own strategic relationships with clients. Conduct regular business reviews”
What You'll Achieve.
Drive adoption; Deliver measurable outcomes
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field, Experience defining, refining and implementing sales processes, procedures and policies or equivalent, Experience with sales CRM tools such as Salesforce or similar software, Proven ability to use GenAI tools to transform processes, automate workflows, and drive measurable efficiency gains, Demonstrated success managing strategic vendor/partner relationships and driving operational transformation, Demonstrated success navigating unclear requirements, building new functions without established playbooks, and making sound decisions with incomplete information
Nice to Have
Experience working within a high-growth, technology company, Background in smart home technology, IoT, property technology (PropTech), or building access control systems, Ability to understand technical product configurations and translate complex technical concepts for non-technical audiences, Fluency in German, Italian, Spanish, or other European languages
What You'll Do.
Own strategic relationships with clients
Conduct regular business reviews
Ensure successful onboarding and ongoing enablement
Lead cross-functional initiatives
Deliver seamless customer experiences
Develop Account Manager function roadmap
Develop engagement mechanisms
Create scalable EU processes
Analyze deployment data
Analyze satisfaction metrics
Identify adoption barriers
Conduct client meetings
Establish KPIs to measure customer success
Track rollout progress
Communicate performance insights
Champion customer voice
Gain support for customer-centric initiatives
How You'll Work.
Team & Collaboration
Sales; Install Operations; Engineering; Product teams; Smart Home/Devices; Logistics; Operations; Retail/Shopping
Communication Scope
Clear communication
Process & Methodology
Roadmap planning
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