Inflect
digital infrastructure
AccountManager-100k+OTE&fullyremote!
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Account Manager - 100k+ OTE & fully remote! at Inflect. Skills: customer engagement, full customer lifecycle management, deal execution, revenue growth enablement, stakeholder alignment, risk mitigation, client relationship management. executing and managing the full customer lifecycle. coordinating and participating in customer meetings”
What You'll Achieve.
drive revenue growth; achieving engagement objectives; ensure seamless coordination and execution of digital infrastructure deals; ensure alignment and collaboration among all relevant stakeholders; ensuring a smooth and successful engagement process; ensuring that clients' needs and expectations are not only met but exceeded; achieving our goals
Industry & Context.
proactively address potential engagement risks; identify potential risks and address them proactively
What They're Looking For.
Must Have
exceptional organizational skills, effective email communication, understanding of giving context, building and nurturing relationships, coordinating and collaborating with internal resources, managing multiple priorities, adapting to changing circumstances, providing regular updates to stakeholders, identifying potential risks and addressing them proactively, maintaining high-quality standards, meticulous documentation in Salesforce, team player
Nice to Have
experience working in this industry (or industry-adjacent)
What You'll Do.
executing and managing the full customer lifecycle
coordinating and participating in customer meetings
managing stakeholder time and technical resources
providing regular updates on open leads and deals
proactively addressing potential engagement risks
maintaining accurate and up-to-date documentation in Salesforce
providing regular status reports
keeping track of quote requests
informing Solution Advisors of progress
reaching out to customers regarding additional projects or upcoming renewals
Build and maintain relationships with clients
Coordinate with internal resources
Coordinate and sit in on customer meetings
Providing regular updates to all relevant stakeholders
Manage stakeholder time as well as technical resources
Identify potential engagement risks
Ensure that all deliverables meet the Inflect’s quality standards
Maintain engagement documentation in Salesforce
Routinely engage with all relevant engagement stakeholders
Keep track of quote requests to partners
Create and update summaries compiling quotes
Proactively reach out to customers regarding upcoming renewals
Proactively reach out to customers to uncover new projects and additional revenue streams
Actively reach out to new incoming leads within a consistent minimum SLA
How You'll Work.
Team & Collaboration
coordinating and collaborating with internal resources, including Solution Advisors and technical teams; ensuring alignment and collaboration among all relevant stakeholders; coordinating with internal resources (Solution Advisors, Agents, technical resources, etc.); Coordinate and sit in on customer meetings, ensuring all parties have the information and context they need, including Solution Advisors, VP of Sales and even potentially the CEO.; Routinely engage with all relevant engagement stakeholders, including clients, internal teams, and external partners, to ensure alignment and collaboration; keep Solution Advisors informed on quote request progress
Communication Scope
effective email communication; giving context; providing regular updates to stakeholders; providing regular status reports
Process & Methodology
coordination, execution of digital infrastructure deals, managing stakeholder time, managing technical resources, ensuring smooth project execution
Full Job Description
What You Will Do In This Role As an Account Manager at Inflect you will be the linchpin of our customer engagements, executing and managing the full customer lifecycle to ensure seamless coordination and execution of digital infrastructure deals. This role is a combination of Project Management and Customer Support, and is key to enabling our Sales team and our Advisors to effectively support customers and drive revenue growth. You will coordinate and participate in customer meetings, ensuring all parties always have the necessary information and context to make good use of everyone’s time. You will also manage stakeholder time and technical resources effectively, provide regular updates on open leads and deals, and proactively address potential engagement risks. By maintaining accurate and up-to-date documentation in Salesforce and providing regular status reports, you will ensure alignment and collaboration among all relevant stakeholders. Additionally, you will keep track of quote requests, inform Solution Advisors of progress, and reach out to customers regarding additional projects or upcoming renewals, ensuring a smooth and successful engagement process, long after a deal has closed. Who You Are Hello organization nerd, we have been looking for you! You probably have already found 5 different things in this job description that you want to change around to make it easier to read. We respect that! Yes, your biggest strength might be your exceptional organizational skills, but you have a real knack for effective email communication, and you understand the importance of giving context -and who needs what type of context- in all meetings and engagements. You excel at building and nurturing relationships, ensuring that clients' needs and expectations are not only met but exceeded. Your ability to deftly coordinate and collaborate with internal resources, including Solution Advisors and technical teams, sets you apart as a key player in achieving engagement objectiv
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