Proton
SaaS
AccountManagementLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Management Lead at Proton. Skills: Account Management, Customer Success, Revenue Growth, Customer Retention, Team Leadership. Build and scale Account Management and Customer Success function. Drive expansion revenue, improve retention, and ensure customers realise value from Proton’s B2B products”
What You'll Achieve.
Driving expansion revenue; Improving retention; Ensuring customers realise value from Proton’s B2B products; Unlock growth within our existing customer base; Improve customer health and reduce churn; Position Proton as a long-term strategic partner; Set clear KPIs and performance expectations; Track expansion, retention, and growth metrics
Industry & Context.
What They're Looking For.
Must Have
6+ years in Account Management, Customer Success, or Sales, Experience in B2B SaaS, Proven track record of driving expansion revenue and retention, Experience managing and developing teams, Commercial mindset (revenue + retention), Experience building processes from scratch, Ability to balance growth and customer success, Communication and stakeholder management, English speaking
Nice to Have
French or German speaking preferred
What You'll Do.
Build and scale Account Management and Customer Success function
Drive expansion revenue
and ensure customers realise value from Proton’s B2B products
Work cross-functionally with Sales
and Product to unlock growth within existing customer base
Own upsell and cross-sell targets across existing customers
Drive seat expansion and multi-product adoption
Build and manage a predictable expansion pipeline
and retention strategy
Improve customer health and reduce churn
Build scalable customer success processes
Define account segmentation and prioritisation
Develop account plans for high-value customers
Establish structured engagement models
Implement proactive engagement strategies
Run Quarterly Business Reviews (QBRs) with key accounts
Position Proton as a long-term strategic partner
Manage and develop Account Managers and Customer Success team members
Set clear KPIs and performance expectations
Coach the team on commercial and customer engagement best practices
Build account management and CS processes from scratch
Develop workflows in CRM (HubSpot)
Feed customer insights into product and go-to-market strategy
How You'll Work.
Team & Collaboration
Work cross-functionally with Sales, Marketing, Growth, and Product; Partner with Sales, Marketing, Growth, and Product teams; Feed customer insights into product and go-to-market strategy
Communication Scope
Communication and stakeholder management
Full Job Description
Join Proton and build a better internet where privacy is the default At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online. Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations. Proton today supports over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. Proton has become profitable and reached scale without relying upon VC funding, largely due to superior talent that allows us to do things faster, more creatively, and more efficiently. We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our social media pages to learn
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