Grab
Technology
AccountManagementLead
Neural analysis suggests this role is
optimal for mid candidates.
“Account Management Lead at Grab. Skills: Account management, Business development, Revenue generation. Establish business relationships. Manage business relationships”
What You'll Achieve.
Achieve topline target; Improve partner growth; Build customer loyalty
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
2+ years sales experience, 2+ years business development experience, 2+ years account management experience, Handling partners experience, Driving revenue through partnerships, Balancing multiple sales opportunities, Proficient in English, Comfortable using laptop and internet, Communicating product benefits, Work with data processing tools, Maintain complex spreadsheets
Nice to Have
On-demand delivery space experience, Food delivery experience
What You'll Do.
Establish business relationships
Manage business relationships
Drive growth for Grab
Lead business identification
Lead business strategy
Lead account management
Lead execution strategy
Co-create business development plan
Synchronize plan with Grab strategy
Own business development projects
Ensure project delivery
Collaborate with City Ops Team
Collaborate with City Growth Team
Collaborate with Marketing Team
Execute merchant operational excellent
Execute best campaign strategy
Execute marketing strategy
Lead Account Managers team
Allocate merchants for team
Make plans to achieve target
Provide clear instructions
Give campaign insights
Suggest campaign improvements
Propose new campaigns
Ensure portfolio participation
Achieve topline target
Understand ongoing campaigns
Check AM understanding
Act as business consultant
Handle hard dealing merchants
Think of better solutions
Improve partner growth
Apply data-driven approach
Build customer loyalty
Ensure partner quality standards
Resolve issues with partners
Maintain consistency with partners
How You'll Work.
Team & Collaboration
City Ops Team; City Growth Team; Marketing Team; Account Managers
Process & Methodology
Roadmap planning
Full Job Description
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Role As an Account Management Lead, you will be responsible in establishing and managing strong business relationships with existing and potential relationship to drive growth for Grab. You will lead all elements of business identification, strategy, partnerships, account management, and execution strategy. You will help co-create the business development plan and roadmap to ensure that it is synchronised with the overall Grab strategic direction and will be the key owner of various business development projects and ensure it have a delivery. You wll report to the City Manager. The role will be onsite. The Critical Tasks You Will Perform * Collaborate with City Ops Team, City Growth, & Marketing Team to execute merchant operational excellent, Best campaign strategy, & Marketing strategy * Lead a team of Account Managers to manage top merchants and in charge of merchant allocation for his/her team * Make plans on how to achieve target for each AM with clear instruction based on data * Be responsible for team performance and in charge of guiding the team growth * Give insight on how the result of ongoing campaign and to suggest / give feedback on how to make it better & proposing campaign that can do better than existing / additional * Make sure all AM's Portfolio participate on campaign to achieve the topline target * Understand all ongoing campaign and do random checking to ensure AM understanding * Be a business consultant for AM & hard dealing merchant supposedly if AM can't handle the me
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