AccountManagementDirector

**SUMMARY:** The Medical Drug Management (MDM) Account Director is responsible for leading a high-touch account team that supports primarily health plan clients and ensures they receive exceptional service, strategic guidance, and ongoing operational support. This leader is accountable for overall client satisfaction, retention, and growth across the assigned book of business while serving as the senior relationship owner for key client partnerships. The role leads a multidisciplinary team of clinical account executives, account managers, and account executives and is responsible for developing talent, driving team performance, and fostering a highly collaborative, client-focused culture. The Account Director partners closely with Medical Drug Management and OnePA product leaders to position the account team as an extension of the product organization, helping translate client needs into actionable insights, strengthen product adoption, and ensure an outstanding client experience. The ideal candidate brings prior people leadership experience, deep health plan and PBM knowledge, specialty drug UM experience, and a strong track record in client management. **RESPONSIBILITIES:** * Owns strategic direction and executive-level relationships for assigned clients through deep knowledge of health plan benefit design, Medical Drug Management offerings, PBM operations, and specialty drug trend management. * Oversees delivery of a high-touch service model, ensuring proactive consultation, performance analysis, and timely issue resolution to ensure strong client satisfaction. * Provides leadership and oversight for all aspects of the MDM Account Management function, including team strategy, workload management, service model execution, and continuous improvement. * Leads and develops a multidisciplinary team of pharmacists, account managers, and account executives; builds a collaborative team environment; shares best practices; coaches talent; and provides ongoing performance f