AccountLeader

THE ROLE A meaningful part of Blank Metal's growth comes from the clients who already shipped production AI with us and want to do more. The Account Leader owns that opportunity: turning a first engagement into a long-term, expanding partnership. You'll own a book of existing accounts and grow it. That means staying close to the work our teams ship, spotting where AI can solve the client's next problem, and building the trust that turns one project into the next three. You're the person clients call when something's working and they want more of it, and the person who sees what's possible before they ask. This is a hands-on role for someone who can sit with an engineer one hour and a CFO the next, and who measures success in production systems and expansion revenue, not meetings booked. You'll build the AI-native account workflows that let a lean team manage deep relationships at scale. WHAT YOU GET TO DO Account Growth & Expansion • Own a portfolio of existing client accounts and a quota for expansion revenue: identify, scope, and close follow-on engagements that deepen each relationship. • Map every account: know who holds budget, what's running in production, and where the next AI opportunity is before the client raises it. • Track relationships, expansion pipeline, and account health in HubSpot and Notion, and run a disciplined cadence of check-ins, business reviews, and renewal conversations. Client Engagement & Storytelling • Sit close to delivery: understand what each team is building, translate it into outcomes the client's leadership cares about, and turn shipped work into the case for what's next. • Present Blank Metal's work in a consultative way, through business reviews, proposals, and conversations that connect production results to the next investment. • Partner with delivery teams to scope follow-on work realistically, and with marketing to turn client wins into stories that drive the next ones. AI-Native Account Operations • Conceive and ship AI age