SpaceX
AccountLead,StarlinkStrategicConnectivity
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“Account Lead, Starlink Strategic Connectivity at SpaceX. Skills: Account management, Strategic connectivity, Social impact. Act as primary point of contact. Build strategy for accounts”
What You'll Achieve.
Ensure contract terms fulfilled; Achieve customer success; Enable continuous growth; Enable self-support; Maintain and grow business; Demonstrate measurable societal benefits; Make social impact foundational
Industry & Context.
Problem-solving; Investigative skills; Root cause analysis; Systemic improvements
Work extended hours, Work weekends, Travel to SpaceX offices, Travel to customer locations, Travel internationally, ITAR requirements
What They're Looking For.
Must Have
Bachelor's degree, 2+ years consulting experience, 2+ years project management experience, 2+ years strategic planning experience, 1+ years external-facing role, 1+ years managing vendors, 1+ years managing commercial contracts, 1+ years managing government contracts, 1+ years managing enterprise customers
Nice to Have
Demonstrated leadership in negotiations, Project manage multiple new products, Project manage multiple new programs, Define complex projects independently, Manage complex projects independently, Interpret technical requirements, Negotiate technical requirements, Influence technical requirements, Manage multiple large-scale projects, Deliver under tight time constraints, Deliver under tight resource constraints, Deliver under geopolitical constraints, Problem-solving skills, Investigative skills, Uncover root causes, Drive systemic improvements, Outstanding written communication skills, Outstanding verbal communication skills, Craft executive-level presentations, Craft impact reports, Craft narrative-driven content, Exceptional empathy, Active listening, Resiliency, Stakeholder management skills, Read complex contract documents, Draft complex contract documents, Negotiate complex contract documents, Discern requirements, Discern deliverables, Discern risks
What You'll Do.
Act as primary point of contact
Build strategy for accounts
Manage strategy for accounts
Own interface from contract signature
Manage ongoing account management
Manage long-term retention
Manage long-term relationship growth
Deliver impeccable customer service
Develop engagement strategy
Develop content for communities
Build relationships to identify requirements
Communicate customer feedback internally
Champion customer feedback internally
Influence programmatic development
Steer programmatic development
Influence technical development
Steer technical development
Maintain culture of extreme ownership
Drive continuous growth
Streamline process efficiency
Define social impact narrative
Shape social impact narrative
Document compelling stories
Document case studies
Manage strategic partnerships
Define internal policy changes
Advocate internal policy changes
Implement training programs
Align performance incentives
How You'll Work.
Team & Collaboration
Cross-functional teams; External stakeholders; International aid organizations; Philanthropic entities; Regulatory bodies
Communication Scope
Executive presentations; Impact reports; Narrative content
Process & Methodology
Project management, Program management
Full Job Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ACCOUNT LEAD, STARLINK STRATEGIC CONNECTIVITY The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is ambitious, highly motivated to connect the unconnected, and thrives in navigating complex, ambiguous challenges. You are passionate about leveraging technology for worldwide equity and possess strong leadership skills to inspire teams toward meaningful, scalable outcomes. In this role, you will concentrate on social impact projects, building a strategy to make them financially sustainable, and implementing the ongoing path to customer success. Focus areas will include bridging digital divides in underserved communities, enabling education and healthcare in remote areas, and fostering economic inclusion—alongside initiatives with high human potential or strategic value to humanity. RESPONSIBILITIES: Act as the primary point of contact for a portfolio of Strategic Connectivity accounts by building and managing the strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship including social and humanitarian impact. In particular, this role is focused on: Delivering impeccable customer service at scale to underserved communities Developing engagement strategy and content for underserved communities that enables continuous growth and self-support Building relationships to identify requirements and manage expectations Collecting, communicating and championing customer feedback internally to influence a
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