Jll
AccountLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Account Lead at Jll. Skills: Facilities management, Client relationship management, Operational excellence, Vendor management. Lead delivery of facilities management services. Drive operational excellence across managed properties”
What You'll Achieve.
Deliver measurable value to client; Enhance productivity; Enhance occupant satisfaction; Achieve KPIs/SLAs
Industry & Context.
Consultative problem-solving
What They're Looking For.
Must Have
5+ years progressive experience in facilities management, 5+ years progressive experience in property management, 5+ years progressive experience in corporate services, 5+ years progressive experience in operational leadership, Demonstrated success managing operating budgets, Demonstrated success delivering financial performance, Proven track record leading vendor relationships, Proven track record holding service providers accountable, Understanding of facilities operations, Experience managing health, safety, and compliance, Knowledge of Australian WHS legislation, Knowledge of workplace regulatory requirements, Demonstrated leadership capability, Client relationship management skills
Nice to Have
Experience in commercial real estate, Skilled trades experience, Technology experience
What You'll Do.
Lead delivery of facilities management services
Drive operational excellence across managed properties
Lead vendor partnerships
Create workplace environments
Ensure safe environments
Ensure efficient environments
Ensure well-maintained environments
Implement continuous improvement initiatives
Build strategic client relationships
Maintain strategic client relationships
Manage site operating budgets
Manage financial processes
Manage cost optimization
Manage capital planning
Provide accurate forecasting
Provide monthly financial reporting
Provide variance analysis
Lead day-to-day facilities operations
Manage electrical systems
Manage plumbing systems
Manage life safety systems
Oversee vendor relationships
Oversee contractor relationships
Hold partners accountable for performance
Hold partners accountable for SLAs
Hold partners accountable for contractual obligations
Drive continuous improvement with vendors
Manage SDSK ticket lifecycle
Support move processes
Coordinate with user departments
Coordinate with vendors for moves
Provide event support
Collaborate with workplace experience teams
Collaborate with security teams
Lead health safety compliance programs
Conduct regular audits
Manage incident management
Manage emergency preparedness
Manage contractor inductions
Maintain regulatory compliance documentation
Develop direct reports
Performance-manage direct reports
Foster a service-oriented culture
Drive continuous improvement initiatives
Enhance service delivery
Enhance sustainability
Maintain administrative oversight
Maintain documentation
Maintain recordkeeping
Manage office services
Manage occupant onboarding
Manage space management
Manage facilities communications
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Cross-functional teams
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. _**Shaping the future of real estate for a better world**_**** _**At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.**_**** _**We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.**_**** _**JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.**_**** **What this opportunity involves:** As Account Lead for JLL's key client account across Australia and New Zealand, you will lead the delivery of exceptional facilities management services that enable our client's business success. You will drive operational excellence across managed properties, lead vendor partnerships, manage site budgets, and create workplace environments that enhance productivity and occupant satisfaction. This role requires a strategic leader who can balance client relationship management with hands-on operational execution, demonstrating strong business acumen alongside practical facilities expertise. You will be the primary operational lead ensuring safe, efficient, well-maintained environments while implementing continuous improvement initiatives that deliver measurable value to our client.
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