Jll
AccountLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Account Lead at Jll. Skills: Facilities Management, Contract Management, Vendor Management, Financial Management. Manage a wide range of issues. Manage strategic contracts”
What You'll Achieve.
Meet or exceed client expectations; Ensure services are delivered within budgets; Ensure Key performance indicators are achieved; Generate savings in energy; Generate savings in cost of maintenance; Ensure compliance of minimum wages acts; Ensure statutory compliance; Ensure all building compliances are achieved; Ensure subcontractors meet commitments; Improve service level; Improve satisfaction scores; Ensure Finance scores are always high; Ensure client Satisfaction scores; Ensure cost effectiveness; Identify process improvement
Industry & Context.
Analyze call outs; Resolve financial issues; Resolve operational issues; Problem resolution
What They're Looking For.
Must Have
Familiar with service structure, Familiar with responses to requests for assistance on Facilities Management issues, Familiar with arrangements pertaining to all operating expenditures, Meet or exceed client expectations, Deliver facility management services, Coordinate with city SPOCs, Deliver services in line with contractual commitments, Deliver services within budgets, Define technical terms, Define commercial terms, Define operational scope, Define delivery of various Contracts, Support client towards implementation of managing agent contracts, Share updates on contracts and their delivery, Develop Service Level Agreements, Assist procurement department in closing Service Level Agreements, Evaluate vendor team deployed on site, Ensure correct level and scale of resources, Assess Service Levels and Performance Indicators with client representative, Define mechanism to assess subcontractor performance, Achieve Key Performance Indicators as per contract, Control and supervise transport operations, Assess performance of subcontractors, Set annual goals for generating savings, Ensure compliance of minimum wages acts, Ensure statutory compliance, Ensure all building compliances are achieved, Maintain all records related to performance, Ensure subcontractors meet commitments on scheduled delivery of trainings, Ensure subcontractors have planned, structured, solution-based approach to maintenance, Analyze call outs to undertake strategic initiatives, Schedule cross feedback from subcontractors, Develop mechanism to improve service level & satisfaction scores, Train team members on Quality policies & procedures, Audit subcontractors on quality of materials, Audit subcontractors on upkeep of the site, Review performance of JLL staff, Conduct performance appraisals, Interface with HR department, Interface with Operations Director, Make recommendations for future trainings, Prepare and review preventive maintenance register monthly, Update preventive maintenance register to Operations Manager, Track Contract Gross Margin, Identify opportunities to achieve CGM, Report monthly variance reporting, Ensure IFM complies with Local JLL Finance policies, Ensure IFM complies with Local JLL Finance controls, Prepare annual budget, Prepare quarterly forecast, Monthly expense management, Monthly debtors management, Support Client/accounts billing, Support Client/accounts invoicing, Deliver finance training programs to Operations, Participate in discussions with client Finance teams, Support contract pricing, Support pro-forma reviews, Provide contract language inputs, Interact with client on regular basis, Support ad hoc projects, Provide timely and accurate reporting of financial results, Provide quality analysis of financial results to senior management, Proactively resolve financial issues, Proactively resolve operational issues, Partner business to find improved ways of supporting business, Interface with client finance department, Interface with JLL finance department, Raise client billing invoicing, Follow up with client representatives for payments, Implement Technology, Share analytics with client, Develop MIS reports for JLL management team, Develop MIS reports for client reporting, Chair monthly progress meeting, Lead EHS for the Client, Manage day-to-day critical operations at client location, Manage day-to-day non-critical operations at client location, Ensure client Satisfaction scores, Ensure cost effectiveness, Identify process improvement, Manage morale and satisfaction of employees under management, Technical understanding, Familiarity with EHS regulations, Experience with performance-based service contracts, Experience with vendor management, Out-of-the-box thinking skills, Connect with people, Engage people, Inspire people, Develop positive rapport with different kinds of people, Written communication skills, Verbal communication skills, Analytical skills
Nice to Have
Experience with Python and machine learning frameworks
What You'll Do.
Manage a wide range of issues
Manage strategic contracts
Provide input on day-to-day operations
Respond to requests for assistance on Facilities Management
Make arrangements pertaining to all operating expenditures
value-focused service
Meet client expectations
Exceed client expectations
Lead JLL management and Site team
Deliver facility management services
Coordinate with all city SPOCs
Carry out tasks assigned as per contract
Ensure services are delivered in line with contractual
Ensure services are delivered within budgets
Define the technical terms of Contracts
Define the commercial terms of Contracts
Define the operational scope of Contracts
Define the delivery of various Contracts
Support client towards implementation of managing agent contracts
Share updates on contracts and their delivery
Develop a Service Level Agreements
Assist Jones Lang LaSalle procurement department
Close Service Level Agreements between JLL and vendors
Evaluate the team deployed by Vendors on site
Ensure correct level and scale of resources
Assess Service Levels with the client representative
Assess Performance Indicators with the client representative
Define the mechanism to assess subcontractor performance
Ensure that all the Key performance indicators are
Control transport operations for the account
Supervise transport operations for the account
Assess performance of the subcontractors
Set annual goals for generating savings
Generate savings in energy
Generate savings in cost of maintenance operations
Ensure compliance of minimum wages acts
Ensure statutory compliance through specialist professionals
Ensure all the building compliances are achieved
Maintain all records related to performance
Ensure subcontractors are meeting their commitments
Ensure scheduled delivery of trainings by subcontractors
Ensure subcontractors have a planned approach to maintenance
Ensure subcontractors have a structured approach to maintenance
Ensure subcontractors have a solution-based approach to maintenance
Analyse call outs to understand trends
Undertake strategic initiatives to minimize call outs
Schedule cross feedback from subcontractors
Develop a mechanism to improve services level
Develop a mechanism to improve satisfaction scores
Train team members on all Quality policies
Train team members on all Quality procedures
Audit sub-contractors on quality of materials
Audit sub-contractors on upkeep of the site
Review the performance of Jones Lang LaSalle staff
Conduct performance appraisals from time to time
Interface with the Jones Lang LaSalle’s HR department
Interface with the Operations Director
Make recommendations for future trainings
Prepare the preventive maintenance register monthly
Review the preventive maintenance register monthly
Update the preventive maintenance register to Jones Lang
Track Contract Gross Margin
Ensure that opportunities are identified to achieve CGM
Report the monthly variance reporting
Report Budget vs Actuals
Report Actuals vs Forecast
Ensure IFM complies with Local JLL Finance policies
Ensure IFM complies with Local JLL Finance controls
Prepare annual budget
Prepare quarterly forecast
Manage monthly expense
Manage monthly debtors
Support Client billing
Support accounts billing
Support Client invoicing
Support accounts invoicing
Deliver finance training programs to Operations
Be part of discussion with client Finance teams
Ensure that Finance scores are always high
Work with site team to support contract pricing
Work with site team to support pro-forma reviews
Provide contract language inputs as required
Interact with client on regular basis
Interact with client as required
Support ad hoc projects
Support technology ad hoc projects
Support process ad hoc projects
Provide timely reporting of financial results
Provide accurate reporting of financial results
Provide quality analysis of financial results to senior
Proactively resolve financial issues
Proactively resolve operational issues
Partner the business to find improved ways of
Find ways with direct impact to profitability
Find ways with indirect impact to profitability
Interface with client to raise client billing
Interface with client to raise client invoicing
Interface with Jones Lang LaSalle finance department to
Interface with Jones Lang LaSalle finance department to
Follow up with the client representatives for the
Share the analytics with the client
Develop MIS reports for Jones Lang LaSalle’s management
Develop necessary client reporting
Chair the monthly progress meeting
Lead EHS for the Client
Manage day-to-day critical operations at client location
Manage day-to-day non-critical operations at client location
Ensure client Satisfaction scores
Ensure cost effectiveness
Improve Morale of employees under management
Improve satisfaction of employees under management
Identify process improvement
Manage day-to-day operations at client location
How You'll Work.
Team & Collaboration
Coordinate with city SPOCs; Work with site team; Partner the business; Interface with client; Interface with JLL finance; Cross feedback from subcontractors; Interface with HR department; Interface with Operations Director; Work with Jones Lang LaSalle staff
Communication Scope
Written communication; Verbal communication; Client interaction; Reporting; Analysis; Presentations
Process & Methodology
Contract management, Budgeting, Forecasting, Variance reporting
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Duties & Responsibilities : Account Lead** \- _Account Lead will have responsibility for the management of a wide range of issues, from_ _strategic contracts management to input on day-to-day operations. This position needs to_ _be highly familiar with the service structure, including responses to requests_ _for assistance on Facilities Management issues from client staff and_ _arrangements pertaining to all operating expenditures. This position will form a part of_ _the team that will provide a professional, value-focused service aimed at meeting or_ _exceeding the client’s expectations._ \- _Lead the JLL management and Site team in the delivery of facility management services._ _\- Coordinate with all city SPOCs towards efficiently carry out the tasks assigned as per the contract._ _\- Ensure that the services are delivered in line with the contractual commitments and_ _within budgets._ _\- Define the technical, commercial terms and conditions; define the operational scope and_ _delivery of various Contracts being managed by JLL_ _\- Support client towards implementation of managing agent contracts and sharing the updates on such contracts and their delivery_ _\- Develop a Service Level Agreements and assist the Jones Lang LaSalle procurement_ _department in closing Service Level Agreements between Jones Lang LaSalle and its_ _vendors._ _\- Evaluate the team deployed by Vendors on site to ensure correct le
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