AccountExecutive/Manager,BusinessInformation

At Coface we make trade happen everyday Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners! MISSION: To increase revenue from existing customer base by increasing Coface BI solutions usage within the client organization and upselling new solutions - with the objective to increase client stickiness/retention and maximizing long term revenue. MAIN RESPONSIBILITIES: * Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners. * Prepare account plans for outlining plans to meet short, medium & long term revenue objectives * Provide monthly forecast for the portfolio split by accounts * Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions * Monitor the portfolio proactively, highlight any anomalies and prepare recovery plans to get usage/revenue back on track * Identify new use cases/departments to expand the Coface solutions for clients * Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution * Track and manage SLAs as per contract to ensure they are within the