SanMar-Internal
AccountExecutiveII
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Executive II at SanMar-Internal. Skills: Account management, Customer relationship management, Inside sales, Salesforce proficiency, Microsoft Office proficiency. Managing a dedicated portfolio of accounts within an assigned territory.. Cultivating customer relationships.”
What You'll Achieve.
Ensuring the success and satisfaction of our valued customers.; Drive account growth.; Enhance customer experience.; Cultivate positive customer sentiment.; Strengthen relationships and partnerships.; Prioritize customer satisfaction above all else.; Ensure customer needs are met promptly.; Enhance customer loyalty and retention.; Create a best-in-class customer experience.
Industry & Context.
Proficiency in creatively resolving difficult or emotionally charged customer situations.; Proactively and independently identify and resolve challenges and issues that may arise in the customer relationship
Ability to travel 1-3 times per year (<5% of the time)., Physical demands: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus., Ability to work on computer for multiple hours with frequent interruptions., Quarterly travel may be required.
What They're Looking For.
Must Have
4-6 years in account management, customer relationship management, or inside sales, preferably within the B2B sector, Excellent communication and interpersonal face-to-face, via videoconference (MS Teams, Zoom, etc. ) and over the phone., Self-motivated and able to work independently., organizational and time management skills., Able to manage multiple assignments and systems simultaneously., Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint, etc. ) and Salesforce, with typing and accuracy skills., Proficiency in creatively resolving difficult or emotionally charged customer situations., Thrive in a team-oriented environment and contribute to a positive team dynamic., Ability to travel 1-3 times per year (<5% of the time).
Nice to Have
Knowledge of customer and end-user goals by proactively offering strategic product and marketing tool solutions.
What You'll Do.
Managing a dedicated portfolio of accounts within an assigned territory.
Cultivating customer relationships.
Collaborating with outside territory managers.
Ensuring the success and satisfaction of customers.
Partnering with an outside territory manager to enhance customer experience
cultivate positive customer sentiment
and drive account growth.
Nurturing long-lasting relationships with customers.
Utilizing a thorough understanding of the customer's unique needs
and goals to provide tailored solutions
services and experiences.
Leveraging Salesforce and other tools to capture and gather critical customer insights.
Prioritizing customer satisfaction.
Serving as the main point of contact for inquiries and resolving issues.
Making decisions that enhance customer experience.
Processing orders and handling return authorizations.
Keeping the customer informed of status updates.
Creating a seamless customer experience with outside Territory Managers.
Serving as a reliable backup for customer support.
Assisting fellow team members.
Demonstrating a deep understanding of products and services to effectively communicate their value.
Proactively assessing industry trends and competitors.
Providing strategic insight to advise and serve customers.
Maintaining regular and proactive communication with customers via email
and over virtual platforms.
Informing customers about products
new offerings and marketing programs.
Aligning opportunities with customer strategy to enhance their business.
Identifying and resolving challenges and issues in the customer relationship.
Working collaboratively with other teams to find creative solutions.
Creating strategies to enhance customer loyalty and retention.
Going beyond sales metrics to create a best-in-class customer experience.
Developing creative presentations and flyers for new opportunities.
Attending industry trade shows and customer events.
Performing other duties as assigned.
Complying with all policies and standards.
How You'll Work.
Team & Collaboration
Collaborating with outside territory managers.; Strategically partnering with outside Territory Managers to create a seamless customer experience.; Working collaboratively with other teams to find creative solutions.; Thrive in a team-oriented environment and contribute to a positive team dynamic.
Communication Scope
Excellent communication and interpersonal face-to-face, via videoconference (MS Teams, Zoom, etc. ) and over the phone.
Process & Methodology
Able to manage multiple assignments and systems simultaneously.
Full Job Description
What's the Short Version? The Account Executive II is responsible for managing a dedicated portfolio of accounts within an assigned territory. This role plays a vital part in cultivating strong customer relationships, collaborating with outside territory managers, and ensuring the success and satisfaction of our valued customers. This position strategically partners with an outside territory manager, demonstrating product and industry trend knowledge to enhance the customer experience, cultivate positive customer sentiment, and drive account growth. What Will You Be Doing? Responsible for a portfolio of accounts, nurturing long-lasting relationships with our customers. Utilize a thorough understanding of the customer's unique needs, preferences, and goals to provide tailored solutions, services and experiences. Leverage Salesforce and other tools to capture and gather critical customer insights, thereby strengthening relationships and partnerships. Prioritize customer satisfaction above all else. Serve as the main point of contact for customers; address inquiries, resolve issues, and ensure their needs are met promptly and effectively; independently make decisions that enhance customer experience. Process orders and handle return authorizations while keeping the customer informed of status updates. Strategically partner with outside Territory Managers to create a seamless customer experience, ensuring a united approach to customer satisfaction and account growth. Serve as a reliable backup for customer support and assist fellow team members as required. Serve as a product expert, demonstrating a deep understanding of our products and services to effectively communicate their value to customers. Proactively assess industry trends and competitors, foreseeing changes and providing strategic insight to advise and serve customers. Maintain regular and proactive communication with customers via email, phone, and over virtual platforms such as Teams, Zoom, or other video c
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