The Cigna Group
AccountExecutive-ExpressScripts-Hybrid
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Executive - Express Scripts - Hybrid at The Cigna Group. Skills: Client management, Sales, Account management, Relationship management. Manage the overall contract and relationship with existing complex clients and their consultants. Own the strategic renewal plan”
What You'll Achieve.
Achieving corporate strategic goals relative to their book of business; Consistently meets or exceeds sales targets
Industry & Context.
Manages Complexity; Makes sense of complex, high quantity, & sometimes contradictory information to effectively solve problems; Asks the right questions to accurately analyze situations; Acquires data from multiple sources; Collaboratively works cross functionally when solving problems and creating solutions; Uncovers root cause of issue; Evaluates risks/benefits of different solution options
Ability to travel as needed to meet goals, Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
What They're Looking For.
Must Have
Bachelor’s degree in related field or 14+ years of experience, 5+ years of relevant client management experience with commercial PBM clients with Bachelor’s degree, Master’s degree with 3+ years relevant experience, PC skills including Microsoft Word, Excel, Working knowledge of financials, Project management skills, Superior verbal and written communication and presentation skills, Ability to negotiate, lead others, organize, analyze and interpret information, Ability to travel as needed to meet goals, Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
What You'll Do.
Manage the overall contract and relationship with existing complex clients and their consultants
Own the strategic renewal plan
Develop long term account strategy
Lead the growth & retention of current clients
Lead the identification of business solutions that meet client needs
Incorporate solutions into the annual SPARC (Strategic Planning & Review Consultation)
Achieve corporate strategic goals relative to their book of business
Serve as the client expert and a resource for others within the organization
Share best practices to contribute to development of others
Provide forward-thinking leadership designed to move the business forward
Lead projects/corporate initiatives
Systematically manage accounts to maximize results
Consistently meet or exceed sales targets
Lead & coordinate overall team effort
Produce by increasing profitable sales to existing accounts
Concentrate on finding avenues to generate increased sales from established accounts
Build customer relationships & deliver customer-centric solutions
Gain insight into customer needs
Ensure a better member experience
Identify opportunities to benefit the customer
Build/Deliver solutions that meet the customer's expectations
Build and maintain effective customer relationships
Balance short & long term relationship needs to effectively execute renewal strategy & organic growth
Gain the confidence & trust of others
Develop and deliver multi-mode communications
Convey a clear understanding of the unique needs of different audiences
Be effective in a variety of communication settings
Attentively listen to others and adjust message as needed
Adjust to fit the audience and the message
Provide timely and accurate information to others
Promote customer relations by soliciting feedback both internally and externally
Proactively anticipate communication needs in order to remove ambiguity
Make sense of complex
& sometimes contradictory information to effectively solve problems
Ask the right questions to accurately analyze situations
Acquire data from multiple sources
Collaboratively work cross functionally when solving problems and creating solutions
Uncover root cause of issue
Evaluate risks/benefits of different solution options
Anticipate & balance the needs of multiple stakeholders
Recognize & address different communication styles
Secure & deploy resources effectively & efficiently
How You'll Work.
Team & Collaboration
Lead & coordinate overall team effort; Collaboratively works cross functionally when solving problems and creating solutions; Anticipates & balances the needs of multiple stakeholders; Recognizes & addresses different communication styles
Communication Scope
Superior verbal and written communication and presentation skills; Communicates Effectively; Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Effective in a variety of communication settings; Attentively listens to others and adjusts message as needed; Adjusts to fit the audience and the message; Provides timely and accurate information to others; Promotes customer relations by soliciting feedback both internally and externally; Proactively anticipates communication needs in order to remove ambiguity
Process & Methodology
Project management skills, Lead projects/corporate initiatives
Full Job Description
The _Account Executive_ manages the overall contract and relationship with existing complex clients and their consultants. This position is the owner of the strategic renewal plan, development of long term account strategy and leads the growth & retention of current clients. The Account Executive is responsible for leading the identification of business solutions that meet client needs and incorporating such into the annual SPARC (Strategic Planning & Review Consultation) using their in depth knowledge and specialized expertise. They are also responsible for client retention, customer satisfaction and achieving corporate strategic goals relative to their book of business. The Account Executive serves as the client expert and a resource for others within the organization. They share best practices to contribute to development of others and provide forward-thinking leadership designed to move the business forward and lead projects/corporate initiatives. _ESSENTIAL FUNCTIONS_ _Sales Ability/Selling_ : Uses influence & persuasion to gain the support & commitment of others. Advocates and uses relationship building to obtain support. Convinces others to take action. Negotiates skillfully in tough situations. Responds effectively to positions/reactions of others. Efficiently & effectively sells solutions. Uses structured training to educate and influence clients, customers, & consultants. _Maximizes Results_ : Systematically manages accounts to maximize results. Consistently meets or exceeds sales targets through personally controlling the critical aspects of the sales and delivery processes. Leads & coordinates overall team effort. Driven to win customers’ attention and treats their business as an honor, never letting them feel taken for granted. Produces by increasing profitable sales to existing accounts. Concentrates on finding avenues to generate increased sales from established accounts. Uses broad knowledge of multiple business areas and the marketplace to advance t
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