Pylon
Technology
AccountExecutive,ExistingAccounts
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Executive, Existing Accounts at Pylon. Skills: Expansion revenue, Renewals, Account growth. Identify expansion opportunities. Drive expansion opportunities”
What You'll Achieve.
Meet quarterly expansion revenue targets; Exceed quarterly expansion revenue targets; Meet quarterly renewal revenue targets; Exceed quarterly renewal revenue targets; Increase customer lifetime value; Increase strategic engagement; Accurate forecasting; Disciplined CRM discipline
Industry & Context.
Analytical thinking; Operational discipline; Product curiosity
Relocation required
What They're Looking For.
Must Have
3+ years in Account Management, 3+ years in Sales, 3+ years in post-sales roles, Quota-carrying experience, Consistent track record of meeting or exceeding revenue targets
Nice to Have
Experience building dashboards, Experience analyzing dashboards
What You'll Do.
Identify expansion opportunities
Drive expansion opportunities
Lead renewal discussions
Align health insights
Align adoption insights
Execute account plans
Establish trusted relationships
Maintain accurate forecasting
Maintain customer analytics
How You'll Work.
Team & Collaboration
Partner with Customer Success Managers
Full Job Description
NOTICE: THIS IS AN ON-SITE ROLE BASED IN SAN FRANCISCO, CALIFORNIA. RELOCATION IS REQUIRED, AND WE'RE HAPPY TO DISCUSS TIMING AND SUPPORT DURING THE PROCESS. ABOUT PYLON Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time. We’re backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/. Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build. ROLE OVERVIEW As our first Account Executive focused on Existing Accounts at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery. WHAT YOU’LL DO - Identify and drive expansion opportunities within an assigned book of customers - Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes - Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy - Build and execute account plans that increase customer lifetime value and strategic engagement - Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators) - Maintain accurate forecasting, pipeline, and customer analytics WHAT SUCCESS LOOKS LIKE - Meeting or exceeding quarterly expansion + renewal revenue targets - Str
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