Pylon
B2B post-sales platform
AccountExecutive,ExistingAccounts
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Executive, Existing Accounts at Pylon. Skills: Account Management, Sales, Customer Success. Identify and drive expansion opportunities. Lead renewal discussions and negotiations”
What You'll Achieve.
Meeting or exceeding quarterly expansion + renewal revenue targets; alignment with CSMs measured by adoption signals and customer satisfaction; Clear, executable account growth plans with measurable pipeline and closed revenue; Timely and accurate forecasting with disciplined CRM discipline
Industry & Context.
Analytical Thinking
Based in San Francisco or willing to relocate, with enthusiasm for working in person.
What They're Looking For.
Must Have
3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience, Consistent track record of meeting or exceeding revenue targets, understanding of multithreading, executive relationship management, and value-based selling, Ability to develop deep understanding of complex technical products and translate features into business value for customers, Comfortable using CRM and revenue tooling (e.g. , Salesforce), Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio, Based in San Francisco or willing to relocate, Comfortable interacting with customers daily over chat and video, Able to deeply understand customer use cases and recommend thoughtful, strategic solutions, Highly organized, process-oriented, and capable of managing a high-volume workload, Interested in exploring product nuances and designing more efficient workflows
Nice to Have
Experience building or analyzing dashboards in modern analytics tools
What You'll Do.
Identify and drive expansion opportunities
Lead renewal discussions and negotiations
Build and execute account plans
trusted relationships
Maintain accurate forecasting
and customer analytics
How You'll Work.
Team & Collaboration
Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy; Partner closely with Customer Success Managers to drive revenue
Communication Scope
Customer Communication
Full Job Description
ABOUT PYLON Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time. We’re backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/. Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build. ROLE OVERVIEW As our first Account Executive focused on Existing Accounts at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery. WHAT YOU’LL DO - Identify and drive expansion opportunities within an assigned book of customers - Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes - Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy - Build and execute account plans that increase customer lifetime value and strategic engagement - Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators) - Maintain accurate forecasting, pipeline, and customer analytics WHAT SUCCESS LOOKS LIKE - Meeting or exceeding quarterly expansion + renewal revenue targets - Strong alignment with CSMs measured by adoption signals and customer satisfaction - Clear, executable account growth plans with measurable pipeline and closed re
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