Ten Group
Leisure, Travel & Tourism
AccountExecutive
“Account Executive at Ten Group. Skills: Account management, Client services, Data analysis. Provide MI reports. Produce governance packs”
What You'll Achieve.
Deliver results; Ensure successful delivery
Industry & Context.
Data analysis; Analytical skills; Problem solving
Commute to office 2 days/week, Secure home office, Internet service requirements
What They're Looking For.
Must Have
Highly organised with project management tools, Ability to prioritise appropriately, Clear, concise, confident communicator, Ability influence key stakeholders, Highly numeric with good data analysis skills, Solid MS Office experience, Experience delivering client-focused solutions, Project management skills, Management of complex activities, Work well as part of a virtual global team, Confident working alone to deliver results, Excellent listening abilities, Excellent presentation abilities, Verbal communication skills, Numerical communication skills, Written communication skills, Great analytical skills, Adhere to best practice, Support process improvement, Manage workload effectively
Nice to Have
Experience with project management tools or trackers
What You'll Do.
Produce governance packs
Suggest reporting improvements
Carry out deep dive investigations
Assume account management responsibility
Address client queries
Resolve client issues
Intervene in member satisfaction matters
Escalate internally when necessary
Inform lifestyle managers
Inform operational team
Take ownership of testimonials
Communicate favorable news
Issue invoices promptly
Ensure payments received
Tailor assets and content
Ensure Operations aware of mailers
Maintain project trackers
Follow up with stakeholders
Coordinate internal meetings
Facilitate internal meetings
Develop expertise in launch processes
Assume responsibility for client services actions
Support new programme launches
How You'll Work.
Team & Collaboration
Work across teams; Work across regions; Work with internal stakeholders
Communication Scope
Clear communication; Confident communication; Influence stakeholders; Listening abilities; Presentation abilities; Verbal skills; Written skills
Process & Methodology
Project management, Implementation management
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