Signpost
SaaS
AccountExecutive
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Executive at Signpost. Skills: Customer acquisition, Onboarding, Customer retention, Expansion identification. Drive net-new customer acquisition. Conduct consultative sales conversations”
What You'll Achieve.
Customers fully activated; Customers realizing value within 90 days; Achieve retention goals; Achieve expansion goals; Meet net-new acquisition targets; Reduced clawbacks; Reduced churn
Industry & Context.
In-office three days a week
What They're Looking For.
Must Have
2-4 years experience, Sales or Customer Success experience, Manage customer acquisition, Manage early-stage onboarding, Manage implementation, Consultative skills, Uncover customer needs, Align solutions, Excellent communication skills, Relationship management skills, Work cross-functionally, Local to Austin
Nice to Have
SaaS or tech experience preferred
What You'll Do.
Drive net-new customer acquisition
Conduct consultative sales conversations
Own onboarding journey
Deliver onboarding calls
Deliver account setup
Ensure smooth activation
Meet usage milestones
Manage customer relationships
Identify opportunities for expansion
Serve as support contact
Transition managed accounts
Collaborate with Marketing teams
Refine lead processes
Provide feedback to Product teams
Provide feedback to Engineering teams
How You'll Work.
Team & Collaboration
Collaboration with internal Builder resources; Partner with Customer Success Managers; Partner with Key Account Managers; Collaborate with Marketing teams; Collaborate with Product teams; Collaborate with Engineering teams
Communication Scope
Consultative sales conversations
Full Job Description
About the Role We are seeking candidates with Account Executive experience for a Solution Specialist job opening in Austin, Texas. The Solution Specialist is a hybrid position at the intersection of Sales, Onboarding, and Customer Success, in a role critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success. Key Responsibilities Customer Acquisition & Growth Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads. Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals. Onboarding & Implementation (First 90 Days) Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time. Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources. Ensure smooth activation and that usage milestones are met in the first 90 days. Customer Retention & Expansion (Early Lifecycle) Proactively manage customer relationships during the early stage, resolving issues and driving adoption. Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle. Serve as a support contact for non-managed accounts beyond 90 days. Collaboration & Handoff Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days. Collaborate with Marketing teams to refine inbound and overall lead processes. Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery. What Success Looks Like Customers are fully activated and realizing value within 90 days. Retention and expansion goals in the early customer lifecycle are consistently
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