ServiceMac
mortgage servicing
AccountExecutive
“Account Executive at ServiceMac. Skills: Client Solutions, Sales Support, Technology Solutions. Act as liaison and consultant to Sales Reps and Customers. Identify platform requirements and compatibility”
What You'll Achieve.
drive best practices; make First American the easiest underwriter to do business with; save them time and money; ensure that performance metrics are achieved; facilitate volume increase or decrease; drives process improvement; deliver the highest level of customer services to agents; ensuring state and regulatory compliance requirements; make process changes; Verify client compliance
Industry & Context.
analytical skills; problem-solving skills
What They're Looking For.
Must Have
8+ years of experience in the Servicing Industry with focus in Mortgage Servicing, Transfers, Default Servicing and Client Management, Bachelor’s degree in a related field or equivalent combination of education and experience
Nice to Have
General knowledge of nationwide search guidelines with familiarity of back office production services for all business segments nationwide
What You'll Do.
Act as liaison and consultant to Sales Reps and Customers
Identify platform requirements and compatibility
communicate objectives
and troubleshoot issues
drive best practices and implement technology solutions
Create process enhancements and efficiencies
Coordinate technology demonstrations and evaluations
Coordinate the rollout of products and enhancements
Assist development teams with enhancements to the FAST system
Project Management to enhance technology platforms
Partner with Client to understand their business model
defines process requirements
researches alternatives
Establish and document process and workflow
Ongoing client relationship awareness and continual communications
Set performance metrics
Maintain accurate reporting associated with projects
document and escalate service level
and geographic additions or changes
May be point of contact for National agent issues
Assist with billing escalations and change management requests
Partner with Sales to prioritize their needs
Considers implications of work flow and processes
Manage process and coordinate with sales team priorities
Track and maintain agent specific requests
coordinate and monitor onboarding and cancellation process
Monitor compliance and regulatory issues
Verify client compliance
document and escalate service level concerns
How You'll Work.
Team & Collaboration
Experience working with cross functional team/groups; able to build relationships
Communication Scope
written and verbal communication skills; Proven on camera presence due to use of Teams every day with internal colleagues and externally clients
Process & Methodology
Project management skills
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