Wingz
rideshare
Account&DriverPartnershipSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Account & Driver Partnership Specialist at Wingz. Skills: Account management, Driver partnership, Client relations, Trip completion, Driver lifecycle management. Own the operational health of a specific US market.. Learn that market inside and out, its clients, its drivers, its trip patterns.”
What You'll Achieve.
Make Wingz the trusted, reliable carrier in your market, so brokers route more trips to us.; Ensure every member gets to their appointment safely and on time.; Build loyalty, prevent churn, and grow retention in your market.; Drivers see consistent, meaningful daily income.; Earn the next role.
Industry & Context.
Escalation management; Resolve issues quickly
Hiring Filipino and Philippine-based professionals only!, Available to work US Eastern Standard Time (EST)., Your own reliable computer, stable home internet, and a professional remote workspace., All work-from-home equipment is self-provided.
What They're Looking For.
Must Have
Minimum 2 years of relevant professional experience. Client relations, account management, partner success, leadership or supervisory roles, or experience handling drivers and partners at a US-based, or international transportation, rideshare, logistics, or gig-economy company (Uber, Lyft, DoorDash, Instacart, Rappi, DiDi, Cabify, 99, iFood, PedidosYa, inDrive, Loggi, Bolt, Wolt, or similar)., Experience working directly with US-based clients or a US-based company., written and verbal English communication., Tech-savvy with initiative to learn., Available to work US Eastern Standard Time (EST)., Proven remote work experience., Your own reliable computer, stable home internet, and a professional remote workspace., Proactive, independent, and ownership-minded., Curious, coachable, and dedicated., Passionate about growth.
What You'll Do.
Own the operational health of a specific US market.
Learn that market inside and out
Act as the dedicated account manager for partnered NEMT brokers.
Handle daily B2B communication
escalation management
and performance reporting.
Build a partnership with each broker and earn their trust.
Ensure every assigned trip gets completed safely and on time.
Own the full driver lifecycle in your market: recruitment
Walk new drivers through every requirement
Proactively reach out to inactive drivers and reactivate them.
Be the human point of contact that keeps drivers engaged
and partnered with us long-term.
Build partnerships with NEMT broker clients.
Commit to trip completion.
Coordinate with drivers
monitor trips in progress
and resolve issues quickly.
Onboard new drivers into the Wingz partnership.
Activate inactive drivers.
Drive partner-driver success.
Help drivers grow their daily earnings.
Coordinate trip assignments and dispatch.
Step into adjacent responsibilities as the team scales (operations support
Bring market-level insights back to the wider Wingz team.
How You'll Work.
Team & Collaboration
Bring market-level insights back to the wider Wingz team to inform how we improve.
Communication Scope
Written and verbal English communication; Clear, professional, and warm communication
Full Job Description
**Hiring Filipino and Philippine-based professionals only! ** Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT). **Visit our website:** Position: Account & Driver Partnership Specialist Work Schedule: US Hours (EST) Employment Set-up: Remote (Independent Contractor) Employment Type: Full-Time / Long Term Salary Range: USD 1,200 - 1,800 / Month Benefit: PTO and HMO after the 120-day probationary period Pay-out Frequency: Semi-monthly Equipment: Self-Provide Performance Bonus: Starts at approximately USD 300–700 per month on average, with potential for higher earnings based on performance. **About the role:** As an Account & Driver Partnerships Specialist, you will own the operational health of a specific US market. You'll start by learning that market inside and out, its clients, its drivers, its trip patterns, and from there, you'll wear two hats every day. Both are essential to how Wingz works. On the client side, you'll act as the dedicated account manager for our partnered NEMT brokers, the organizations that send trip requests for their members. You'll handle daily B2B communication, trip coordination, escalation management, and performance reporting. Your job is to build a strong partnership with each broker and earn their trust until Wingz is their most reliable carrier in the market. That trust matters — it's what causes brokers to route more trips to us. And once they do, you'll own the commitment to make sure every assigned trip gets completed safely and on time. On the driver side, you'll own the full driver lifecycle in your market, recruitment, onboarding, activation, engagement, and retention. That means walking new drivers through every requirement, procedure, and process so they can confidently join the NEMT industry with Wingz. It means proactively reaching out to inactive drivers and reactivating them. It means being the human point of contact that keeps drivers engaged, earning, and partnered with us lo
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